Respond to incoming calls, emails and other message from customers and give them the right answers and directions.
Give accurate direction and support to team leaders to facilitate successful completion of organization’s targets and performance goals.
Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment.
Use expertise to build strong healthy relationships with clients, convince them of all benefits of doing business with the organization and create an open and accessible communication rout for free flow of information.
Intimate employees with the rules and regulations of the organization in order to enable them work in accordance with acceptable standards as this will affect their level of productivity and performance.

Assists customers effectively by solving customer issue.
Giving customer additional information or explains services.
Briefing products knowledge and ensures customer satisfaction.
Tactfully handles confrontational or stressful interactions with the customer.
Finalize supporting paperwork and information as required.
Accurately captures customer information.
Creates and maintains service reports.
Doing meetings with team members to increase profits.
Making strategies for outputs