خلاصہ

I have over 10 years of professional experience in team management, communications, training & development, and administration with several companies. I am a flexible and values-driven professional. I am able to succeed in challenging, dynamic work situations thanks to my attention to detail, organization ability, sense of teamwork, and capacity to manage numerous tasks at once. A flexible and transformative leader with the capacity to work autonomously, provide strong presentations, and generate possibilities that helps companies achieve their aims.I can create effective social tactics that boost customer loyalty, encourage consumer interaction, and eventually enhance online traffic and transactions. I can prioritize tasks and successfully sell solutions to clients, business partners, and coworkers thanks to my in-depth understanding of the sector and good public speaking abilities. Additionally, I am good at leading teams, establishing and sustaining connections, and optimizing success by utilizing my core abilities.


پراجیکٹس

Human Resource Training

تجربہ

کمپنی کا لوگو
Team Lead Customer Success
WellnessLiving.
جون ۲۰۲۰ - موجودہ | Rawalpindi, Pakistan

⦁    Team building, training and coach team on customer success best practices.⦁    Assist team with executing growth, optimization strategies for our customers and oversee escalations for assigned accounts and team’s accounts.⦁    Ensure execution of customer journey touchpoints, including cancelation requests, business reviews, retention, upsells and other opportunities.⦁    Foster a positive team culture and participate in team development including hiring, onboarding, career development and performance management⦁    Assist team mates to review customer’s complaints and concerns and see to improve the customer experience in future.⦁    Contribute towards the achievement of company’s strategy and operational objects.

کمپنی کا لوگو
Accounts Manager
CJO SOLUTIONS
مارچ ۲۰۱۴ - مارچ ۲۰۱۹ | Islamabad, Pakistan

⦁    Build and strengthen client relationships to achieve long-term partnerships.⦁    Maintain accurate client records, keeping track of any contract updates and renewals⦁    Develop a thorough understanding of our products and service offerings to better upsell and⦁    cross-sell to clients⦁    Stay on top of accounts, making sure they’re receiving services that are within their requirements and meeting their needs⦁    Resolving complaints and preventing additional issues by improving processes.⦁    Develops and maintains long-term relationships with accounts and collaborates with sales team to reach prospective clients.

کمپنی کا لوگو
Floor Manager
J Telemarketing
جولائی ۲۰۱۳ - فروری ۲۰۱۵ | Rawalpindi, Pakistan

⮚ Recruit, train, supervise and appraise human resources.⮚ Closing sales and managing team leads⮚ Review the performance of staff, identify training needs.⮚ Improve quality and to minimize errors to provide best customer service.⮚ Coordinate, manage, and monitor the working of various departments in the organization.⮚ Assist HR with recruiting when necessary and oversee the reports.

کمپنی کا لوگو
Manager
Tesco
فروری ۲۰۰۸ - جنوری ۲۰۱۲ | Greater London, United Kingdom

⮚ Maximizing profitability and setting/meeting sales targets, including motivating staff to do so.⮚ Deal with complaints from customers to maintain the store’s reputation and Monitor stock levels and purchases and ensure they stay within budget.⮚ Dealing with customer queries and complaints and maintaining statistical and financial records⮚ Promotes optimum staff performance by coaching, counseling, and disciplining employees.⮚ Identifies current and future customer requirements by establishing rapport with potential and actual customers to understand service requirements.⮚ Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.⮚ Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer

تعلیم

University of East london
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, HUMAN RESOURCE‎
Administration, Business Economics, Corporate Economics, Development Economics, Econometrics, Food Science and Human Nutrition, Human Resource, Human Resource Development
2009
Quaid-i-Azam University
ماسٹرز, MSc, MSC‎
Economics
2007
University of the Punjab
بیچلرز, بیچلرز ان کامرس, ‎
Accounting, Business Communication, Business Economics, Business Intelligence, Commerce
2004

پیشہ ورانہ مہارتیں

ابتدائی Academic Administration
متوسط Account Management =
متوسط Administrative Assistance
متوسط Analytical Skills
ابتدائی Asset Management
متوسط B2B Business Development
متوسط B2B Marketing
متوسط B2B Sales Development
ماہر Business Sales Strategy
ماہر Client Coordination
ماہر Commitment to Customer Service
ماہر Communication Skills
ماہر Communication Skills Listening
ماہر Customer Conversion Skills
ماہر Customer Interaction Management (CIM)
متوسط Customer Relation Management
ماہر Customer Success
ماہر Customer Support Operations
ماہر Employee Administration
ماہر Employee Engagement
ماہر Fluent in English and Urdu
متوسط High Organizational Skills
ابتدائی HR Policies
ابتدائی HRIS
متوسط KPI Implementation
ماہر Leadership Skills
متوسط Maintenance
ماہر Managerial Skills
ماہر Operations Administration
ماہر Operations Control
ماہر Operations Improvement
ماہر Operations Skills
ماہر Organizational Performance Management
ابتدائی Payroll Management
متوسط Process Analysis
متوسط Procurement
ماہر Project Management
ماہر Sales Leadership Training
ماہر Sales Management
متوسط Strategic Sales
ماہر Supervision Skills

زبانیں

ماہر پنجابی
ماہر انگریزی
ماہر اردو