I have over 10 years of professional experience in team management, communications, training & development, and administration with several companies. I am a flexible and values-driven professional. I am able to succeed in challenging, dynamic work situations thanks to my attention to detail, organization ability, sense of teamwork, and capacity to manage numerous tasks at once. A flexible and transformative leader with the capacity to work autonomously, provide strong presentations, and generate possibilities that helps companies achieve their aims.I can create effective social tactics that boost customer loyalty, encourage consumer interaction, and eventually enhance online traffic and transactions. I can prioritize tasks and successfully sell solutions to clients, business partners, and coworkers thanks to my in-depth understanding of the sector and good public speaking abilities. Additionally, I am good at leading teams, establishing and sustaining connections, and optimizing success by utilizing my core abilities.
⦁ Team building, training and coach team on customer success best practices.⦁ Assist team with executing growth, optimization strategies for our customers and oversee escalations for assigned accounts and team’s accounts.⦁ Ensure execution of customer journey touchpoints, including cancelation requests, business reviews, retention, upsells and other opportunities.⦁ Foster a positive team culture and participate in team development including hiring, onboarding, career development and performance management⦁ Assist team mates to review customer’s complaints and concerns and see to improve the customer experience in future.⦁ Contribute towards the achievement of company’s strategy and operational objects.
⦁ Build and strengthen client relationships to achieve long-term partnerships.⦁ Maintain accurate client records, keeping track of any contract updates and renewals⦁ Develop a thorough understanding of our products and service offerings to better upsell and⦁ cross-sell to clients⦁ Stay on top of accounts, making sure they’re receiving services that are within their requirements and meeting their needs⦁ Resolving complaints and preventing additional issues by improving processes.⦁ Develops and maintains long-term relationships with accounts and collaborates with sales team to reach prospective clients.
⮚ Recruit, train, supervise and appraise human resources.⮚ Closing sales and managing team leads⮚ Review the performance of staff, identify training needs.⮚ Improve quality and to minimize errors to provide best customer service.⮚ Coordinate, manage, and monitor the working of various departments in the organization.⮚ Assist HR with recruiting when necessary and oversee the reports.
⮚ Maximizing profitability and setting/meeting sales targets, including motivating staff to do so.⮚ Deal with complaints from customers to maintain the store’s reputation and Monitor stock levels and purchases and ensure they stay within budget.⮚ Dealing with customer queries and complaints and maintaining statistical and financial records⮚ Promotes optimum staff performance by coaching, counseling, and disciplining employees.⮚ Identifies current and future customer requirements by establishing rapport with potential and actual customers to understand service requirements.⮚ Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.⮚ Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer