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خلاصہ
Experienced IT Manager with a demonstrated history of working in the Education, Banking, and retail industry. I’m an adaptable and efficient team player with good communication skills at all levels. Skilled in Network Administration, Windows OSWindows Servers installation and troubleshooting, Active directory and Office 365 user management, IT assets Management and IT Equipment Procurement, IT Service Help Desk (Solarwinds and Manage Engine) administration.
پراجیکٹس
تجربہ
Store IT Manager
Enter Description
Deputy Manager IT Operations
• Assisting Unit Head Operations and Network in supervising daily support operations of organization.
• Addressing operational issues and concerns in a timely fashion.• Supervising operations team to ensure operational excellence and excellent customer services.• Educating operations team on best practices, company policies and service excellence standards.• Developing and maintaining operational guidelines for staffs.• Overseeing operational cost, risk and audit activities.• Determine staffing requirements, work assignment and schedules for new projects.• Evaluating inspection reports and service tickets and prepare repair invoices.• Generating operational reports for management as needed.• Administration or development of Service Desk (Manage Engine & Solarwinds) with or without vendor.• Vendor Management for IT Stationary and other professional services.• Active Directory and Office 365 user management.
Network Administrator
• Assisting in network design and implementation.• Providing network support with a variety of operating systems.• Installing and configuring computer network equipment.• Maintaining network connectivity of all computer workstations.• Providing network support to users(LAN, WAN)• Evaluating and recommending security improvements and system upgrades.• Monitoring network to ensure optimal performance.• Creating and maintaining network users/permissions.
Network Engineer
• Designing and upgrading existing network of Bahauddin Zakariya University, Lahore Campuses.• Installation and maintenance of TMG and Mikrotik.• Providing internet solution to faculty as well as students.• Managing whole network and troubleshooting.• Providing network support to users.• Monitoring networks to ensure optimal performance.
