Dedicated and results-driven Assistant Manager with a proven track record of optimizing restaurant operations to deliver exceptional customer experiences. As an integral part of the management team, I have successfully supported recruitment, training, and development efforts to build high-performing teams. With a strong focus on operational excellence, I consistently drive sales growth, control costs, and ensure quality and safety standards compliance. Passionate about delivering outstanding customer service, I proactively address concerns and implement actions to enhance customer satisfaction. If you are seeking a detail-oriented and collaborative Assistant Manager committed to achieving excellence, I am excited to contribute to your team\\\'s success.Key Skills and Expertise:

Operational Efficiency: Assist in implementing comprehensive business plans to achieve sales goals and control costs. Proficient in managing budgets, including food, labor, paper, and other expenses, to optimize business results. Support in scheduling, and considering promotions, holidays, and operational events to ensure efficient operations.


Team Leadership and Development: Supported recruitment, training, and development efforts to build high-performing teams. Assist in mentoring and motivating crew members to provide exceptional guest experiences and deliver quality products.


Customer Experience Enhancement: Gather and analyze customer feedback to identify patterns and trends, and proactively address concerns and complaints.


Quality and Safety Compliance: Uphold rigorous standards for food safety and sanitation, ensuring compliance with regulations and company policies. Contribute to maintaining exceptional Quality, Service, Cleanliness, and Value (QSC&V) standards on all shifts to provide an outstanding dining experience.


Problem-solving and Innovation: Proactively identify areas for improvement and contribute innovative ideas to enhance operational efficiency.


Monitored and Analyzed Continued Restaurant Operation, Business & Improvement Processes.


Addressed problems with customers to promote quick and successful resolution.


Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.


Interacted with customers to determine needs and offer product or service solutions.


Communicated issues and inefficiencies with senior leadership to create strategies and exceed sales objectives.


Trained staff members on protocols and best practices.


Monitored cash intake and deposit records to increase accuracy and reduce discrepancies.


Provided excellent customer service, driving membership loyalty and increasing customer satisfaction rates.


Achieved recognition from senior management for contributions to the restaurant\\\'s success by managing sales, employees, and operations to achieve optimal performance.


Managed Payroll & Scheduling including McDonald\\\'s Online Payroll Software HRMS integrated with Biometric Attendance Machine.


Have experience and expertise in Human Resource Management and Inventory Management.


Have experience and expertise in Microsoft Dynamics ERP System.