•       Handle the day to day customs clearance operations of the department
•       Maintain proactive inter-departmental coordination, in order to process the shipments on time

•       Customer service - Attend and reply to client queries and proactively update them on the status of their shipments

•       Proper co-ordination with Shipping Lines, Transporters, customs and Customers for timely collection and dispatch of shipments

•       Ensure that all relevant systems are used correctly for all jobs / shipments all jobs are invoiced and closed within the specified time frame

•       Follow up on truckers till shipments arrival at client premises/ports.

•       Customer service reporting and daily interaction with customers.

•       Ensure effective liaison with agents and coordinated arrangement of shipments

•       Negotiate with Forwarder to the lowest best price with comprehensive payment terms.

•       Handling all the Sea Import, export operations

•       Handling all the Air import & Exports operations

•       Negotiation on price with Overseas Agents

•       Approve bookings for container and freight pick up, and ensure coordination for shipments.

•       Take responsibility for the shipment from its origin country until the shipment is delivered to the Warehouse

•       Review and sign off shipping documents while ensuring completeness and accuracy.

•       Assist to prepare Authorization letter and send to forwarder together with shipping documents for clearance of the goods from the port.

•       Issue Delivery Order by sea and air.

•       Seek innovative ways to improve service and cost, which will include both technological and process improvements.

•       Responsible for securing new customers, and maintaining and developing existing accounts.
•       Meet and exceed target set in terms of contributing and generating revenue for the department.

•       Conduct and report minimum number of sales leads set by the management and transform a minimum of those into revenue generating business.

•      Maintain  records   of   customer  details   /   sales   visits   in   the    Orient.

•       Follow up on customer communications in a timely and professional manner.

•       Support Customer Service and work closely with Operations and Documentation on the execution of customer service contracts.

•       Assimilate market information and take part in the overall business development through weekly / monthly sales meetings.