1 Providing resolution to customers queries/complaints through investigating & coordination with different departments and approach customers with resolution
2 Activation/Deactivation of different products/services & VAS on Individual, Club & Companies & Club Companies Accounts
3 Making sure smooth operation of connectivity & QOS with the help of technical, try to fix up connectivity issues & improve QOS level,
4 Guiding Customers regarding their billing queries, billing related complaints of Bills adjustment/Credit notes/financial adjustments & Financial Movement via assigned teams with in organization
5 Coordinating with all front desk touch points Franchises/Customer Service Centers/Franchise Coordinators & Franchise Executives for fixing up different issues e.g bill payment, new sale etc & making sure customer satisfaction with provided resolution
6 Providing Sale Leads to ES-Sale Teams nationwide which tends to increase company?s revenue & help ES-Teams in meeting their targets
7 Coordination with Project Management Team for streamlining already defined complaints handling & suggesting Quality Assurance Team for the redesigning of SOP
8 Fixing up different system related issues on customers? accounts in CRMs with the help of Operation Support & IT Teams
9 Maximum workload management as per business requirement effectively & efficiently under high pressure with maintaining QA standard & providing best resolution along with optimum customer satisfaction
10 Churn Save Handling via win back offers taking as a business decisions which results saving company?s loss & increasing future revenue
11 Coordinating with vendors for different services offered by them for the resolution of different issues raises through customers? complaints & feedback/ Data Service Related Troubleshooting