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خلاصہ
MS/M.Phil Professional with more than 3 Years of Experience. I am a candidate with diversified experience of Operations, Documentation, Audit queries & Management Reporting. I am Proactive & enthusiastic with the ability to tackle challenges and to work under pressure for achievement of personal and organizational objectives.
تجربہ
Officer AML & HR Function
MCB Bank Ltd. 18th Nov 2020 to Present-Officer -- Combating Financing of TerrorismAnti Money Laundering Department To review key issues related to terrorist financing in order to safeguard bank financial& reputational loss Suggest divisions/ stakeholders for remedial measures for control to strengthen uponthe gaps which impact the organization Ongoing Moni toring of customer accounts to prevent or detect potential ML / TFactivities Oversee progress on remedial measures are suggested to improve the Controls in thebank with respect of ML/ TF Ensure Proper imple mentation of Customer Due Diligence process Mana ging reputational, operational and concentration risks Prepare & Review the case studies identify local and transnational terrorism incidentsthrough various media e.g. print electronic or any other channel and asses its impacton Banks IRAManage Staff leave data on SAP.Work on end to end recruitment process.Help the Manager in implementation of HR practics.
Audit Officer
Help the organization in accomplishment of its objectives by bringing a systematic, disciplined approach to evaluate & improve the effectiveness of risk management, control & governance processes.
Operations Officer
At Back end, Managing & process information about Products & services. Dealing with queries related to financial charges, Cred it cards & Operations.
Ensure resolution of all financial request s of the credit card base via, classic to master card customers.
Taking corrective action so to reduce recurrence and financial impact of the requests.
Execution of proper reversal in accordance with bank mechanism to ensure âmaker checkerâ control on reversal.
Keep an eye on the payment inquiries and if customer claims that payment was made within due date but not reflect into the system then query will be sent to concern department.
Ensure smooth processing of COP (credit on phone)
If customer is not satisfied in regard to financial charges & wants to cancel his/her card, check & update the case accordingly.
Monitor team performance as all requests & complaints are processed within TAT
