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خلاصہ
TO WHOM IT MAY CONCERN,
The attached resume explains in detail about my qualifications and skills for this position. My deep interest in the customer care field along with my work experience combined with working for your company would be a unique and enriching experience for both parties.
Over the years I have developed strong expertise in client servicing, I am a well-respected and highly motivated professional with more than fifteen years of widely diverse corporate business and customer service experience which has allowed me the opportunity to cultivate a strong analytic and interpersonal skill-set that I have used to develop cross-functional relationships with business professionals of all levels and bridge the worlds of business and leadership.
I have also been providential to have international work experience with South-East market.
Putting my experience, knowledge and skill set for a cause which involves helping the community is what fuels my passion to want to work everyday.
Highly anticipating a call from you.
Best regards,
Safa Ashraf CH
تجربہ
Senior Customer support rep
• Provides customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns.
• Promoting Refunds for missing items, LAD, LIT, Replacements for damage items and help them with Price match escalations.
• Helping customers for the Fedex pickup returns and Educate them on Promotion rewards.
• Sales Pitch for walmart Plus membership and inhome service membership.
Hotel Manager
As a Hotel Manager, I was mainly responsible for supervising work at all levels and set clear objectives. I plan activities and allocate
responsibilities to achieve the most efficient operating model. furthermore, I manage budgets/expenses, analyses and interpret
financial information and monitor sales and profits. I develop and implement an intuitive and efficient marketing strategy to promote
the hotel’s services. I also communicate with customers when appropriate(welcome them in the facilities, address their complaints,
find solutions for problems, and offer information). In addition, I collaborate with external parties such as suppliers, travel agencies,
event/conference planners. I inspect facilities regularly and enforce strict compliance with health and safety standards.
Key Achievements I made change in the culture that is not so focused on guests to a culture that is strongly focused on
guests.
