Responsibilities:-
•Contact appropriate individual or department (e.g., Sales, Data Administration, and Accounting) as necessary to resolve guest calls, requests, or problems.
•Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
•Answer, record, and process all guest calls, requests, questions, or concerns.
•Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
•Receives guest messages and deliver the same to the guest.
•Provides information about hotel services to guests. Maintain an up to date knowledge of the hotel and local services.
•Handle every query in a polite and courteous manner and exceed guest expectations.
•Speak with others using clear and professional language.
•Listen and respond appropriately to the concerns of guests and clients. Manage conflict as it arises and escalate to management.
•Perform any other job duty as requested by Supervisors.

Responsibilities:-
•Greet arriving guests, assign rooms, issue and prepare keys, and collect guest payment and billing information through different mediums (e.g. Cash, Debit and Credit transactions).
•Answer telephone calls from guests seeking to make or cancel hotel reservations.
•Answer guest requests for assistance and coordinate with housekeeping, bell service, staff and management to fulfill guest requirements.
•Provide guests with access to hotel services. Explains all in house and room facilities.
•Deal with irate guests and find ways to resolve issues to the guest\'s satisfaction.
•Assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale.
•Responsible for bookkeeping duties, including maintaining a cash drawer.
•Address complaints and go the extra mile to make sure guests are satisfied. And stay positive when facing difficult situations.
•Record information in the logbook daily.
•Reviews the arrival list daily and assists in preparing and distributing welcome amenities.
•Directs guests and visitors to any of the Hotel’s facilities.
•Adheres to all safety procedures and informs management of any unsafe conditions.
•Attends meetings and training as requested.
•Perform any other task assigned by Department Head.

Responsibilities:-
•Management of office equipment. Maintaining a clean and professional working environment.
•Organizing, arranging and coordinating meetings.
•Purchases printed materials by obtaining requirements, negotiating price, quality, and delivery, approving invoices.
•Arrange office fumigation on monthly basis or as on requirement.
•Maintain House Keeping and Cafeteria. Monitor facility for security.
•Provides supplies by identifying needs for reception, switchboard, mailroom, and kitchen.
•Plan long and short-term maintenance needs. Modernize and update equipment.
•Supervising, managing and evaluating the daily activities and operating systems, as well as dealing with all general administration, procurement, operations, facilities management.
•Order office grocery and stationary on monthly basis.
•Prepare inventory, Fuel, mobile and courier reports. Prepare various monthly reports.
•Solve and refer to official complaints. Resolving grievances or queries that any of the employees have.
•Assign duties of janitor staff. Keep checking office cleanliness and maintenance.
•Any other task assigned by management.

Responsibilities:-
• Research and daily report presentation.
• Managing existing clients and make efforts to gain new clients.
• Assist in promotional activities. Overseeing and developing marketing campaigns.
• Conducting research and analyzing data to identify and define audiences.
• Planning, developing and implementing effective marketing communication campaigns.
• Prepare daily task reports.