خلاصہ

To deliver all the knowledge and experience that I achieved being on the stage of self-
actualization by bringing together creative thinking and problem solving abilities that helped me
to settle down a career with the aim of achieving higher possible levels
 

پراجیکٹس

Wateen

تجربہ

کمپنی کا لوگو
Visa Consultant
Shines consultant
جنوری ۲۰۲۲ - موجودہ | Lahore, Pakistan

Extensive Experience in International Visa and Work Permit Processing
Possess comprehensive experience in managing and facilitating Europe work permits, UK Certificate of Sponsorship (CoS), and Canada visit visa applications. Proficient in navigating the intricacies of immigration policies, documentation requirements, and compliance regulations for multiple countries.

Europe Work Permits: Demonstrated expertise in end-to-end processing, including eligibility assessments, document preparation, and coordination with European immigration authorities to secure successful outcomes for clients and employers.
UK Certificate of Sponsorship (CoS): Skilled in handling UK CoS applications for skilled workers, ensuring compliance with UK Home Office guidelines and supporting employers with their sponsorship licenses. Adept at addressing challenges and providing tailored solutions to facilitate seamless relocation processes.
Canada Visit Visas: Well-versed in processing Canada Temporary Resident Visa (TRV) applications, assisting clients with preparing accurate documentation, completing application forms, and meeting IRCC requirements. Ensured timely submissions and approvals for smooth travel experiences.

A results-driven professional committed to delivering exceptional service and fostering positive outcomes in all aspects of visa and work permit processing.

کمپنی کا لوگو
Customer care & Life Cycle
Ufone
مارچ ۲۰۱۷ - موجودہ | Lahore, Pakistan

Customer Management and Support SpecialistRoles and Responsibilities:

Consistently met all targets and KPIs on a daily basis as set by the department, ensuring high performance and reliability.
Actively participated in team meetings, team-building exercises, and motivational activities to enhance collaboration and productivity.
Contributed to achieving team objectives through effective teamwork and coordination.

Experience Highlights:


Correspondent & Social Media Admin – Follow-Up Desk (BPO Project: Wateen)

Managed customer interactions and product-related queries via CRM and social media platforms.
Handled escalations, ensured timely responses, and maintained positive customer relations.



New Sales Activation Team – Follow-Up Desk (BPO Project: Wateen)

Coordinated with sales teams, surveyors, and business centers via phone and email for smooth activation of customer accounts.
Utilized CRM systems to monitor progress and ensure timely completion of tasks.



Key Skills and Expertise:

Customer Management and Relationship Building
Customer Lifecycle Optimization
Customer Support and Issue Resolution
Enhancing Customer Experience

تعلیم

Allama Iqbal Open University (AIOU)
ماسٹرز, , B.A‎
فی صد 52%
2019
AIOU
بیچلرز, بیچلرز ان آرٹس, ‎
Arts
2019
Superior Science Academy
انٹرمیڈیٹ / اے لیول, فیکلٹی آف آرٹس, F.Sc Pre-Engineering‎
Computer Science Telecom
فی صد 70%
2004
BISE
نان میٹرک, Matric in Science‎
مکمل
2002

پیشہ ورانہ مہارتیں

متوسط Customer Management
متوسط Email And Chat Support
متوسط Inbound Calls
ابتدائی Sales Representative
متوسط Team Management
متوسط Grace Under Pressure
متوسط Motivational Speaking
متوسط AI Programs
ماہر Aseptic Technique Knowledge
ماہر Business Development Strategies
متوسط Capacity Forecasting
متوسط Client Handling
متوسط Collections Handling
متوسط Composition Knowledge
متوسط Conservation Awareness
ماہر Control Points Knowledge
متوسط Coordination Tasks
ابتدائی CSE
متوسط Customer Engagement
ماہر Data Management
ماہر Database Management 
متوسط Decision Analysis
متوسط End to End Sales
ابتدائی End-to-End Sale
ماہر English speaking candidate more preferabble
متوسط Fiber Optic Knowledge
متوسط Field Task Management
متوسط Flexible
متوسط Front Desk Responsibilities
متوسط Good in english.
متوسط Good Speaking Skills
ماہر Google Docs Knowledge
متوسط Handling Assignments
متوسط IP Networking 
ماہر IT Support Responsibilities
متوسط Keen Listener
متوسط Knowledge of Development 
متوسط LAN and WAN
متوسط Live Chat Handling
متوسط Live Chat Support
متوسط Marketing
ماہر ommunications Skills
متوسط Online Content Creation
ماہر Operate Computer
متوسط Operating System Administration
متوسط Operations Management
متوسط Oral Communication Skills
متوسط Oral Witten Communication
متوسط Proficient in Mandarin
متوسط Pursuing News Stories

زبانیں

متوسط انگریزی
ابتدائی اردو

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