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خلاصہ
Maintain customer master data on ERP system, Investigate and resolve customer queries
Follow up on overdue /receivable and allocate collection .Credit limit management to customer and there enhancement process. Prepared MIS Reports on hourly and daily base on customer resolution Ad hoc system performance report on DGH requirement. Guidance to customer on WHT, interest rate and profit calculation. Contact customer through inbound and outbound. Credit card, debit card activation and record maintenance, Response to live chat on website queries. Physically stock verification of write off details to supply chain team. Monitor and communicate credit limit exposure to business and assist with month end closing. Assist in special projects and ad hoc analysis and task as needed
تجربہ
ACCOUNTANT SERVICE QUALITY &PHONE BANKING OFFICER
Phone banking officer in ABL bank (from Aug2015
Establish and maintained new and existing customers accounts
Connect to customer inbound and out bound activities,
Processes all new account transactions
Assisting customers in their selection of various accounts and financial services
Credit card and visa debit activation and record maintenance,
Connect to branch management for specific customer issues
E-statements account management
Customer Service Exective
Obtains client information by answering telephone calls interviewing clients verifying information.Determines eligibility by comparing client information to requirements.Establishes policies by entering client information confirming pricing.Informs clients by explaining procedures answering questions providing information.Maintains and improves quality results by adhering to standards and guidelines recommending improved procedures.Updates job knowledge by studying new product descriptions .