• Community management (Facebook and Instagram).
• Responsible for posting 7 days a week.
• Posting Insta/Facebook stories and maintaining highlights.
• Creating monthly social media report

• Work closely with my team to execute social media strategy

• Manage branded social media channels to achieve company’s goals.

• Discover trending topics, community needs, and interests of audience across social media, adjusting content and messaging accordingly.

• Generate insight into community performance and provide recommendations for improvement.

• Develop relevant content topics to reach the company\'s target customers.

• Development of brand awareness and online reputation.

• Keep clients engaged on the channels and handling their queries. • Managing sponsored ads for better ROI.

• Develop and manage content calendar across channels, leading internal teams to contribute to planning

• Generate, edit, publish, amplify and optimize content to drive engagement, including management of paid campaigns to maximize reach and effectiveness

• Development of campaign plans and reports, including setting of specific objectives reporting on results, insights, recommendations and opportunities for innovation

• Collaborate with internal teams to drive campaign effectiveness, and champion an understanding and adoption of social media within the business

• Deliver agreed KPI\'s including reach, engagement and conversion metrics, as well as community management and customer service response times and outcomes

• Develop and implement a streamlined customer response model for customer service delivery and platform moderation

• Develop and implement plan to identify and respond to social media crises including; monitoring, responding, risk mitigation, post event reporting and stakeholder escalation/engagement

• Coach and manage development for team members

• Work closely with my team to execute social media strategy

• Manage branded social media channels to achieve company’s goals.

• Discover trending topics, community needs, and interests of audience across social media, adjusting content and
messaging accordingly.

• Generate insight into community performance and provide recommendations for improvement.

• Develop relevant content topics to reach the company\'s target customers.

• Development of brand awareness and online reputation.

• Keep clients engaged on the channels and handling their queries.

• Managing sponsored ads for better ROI.