Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
خلاصہ
Obtain a challenging leadership position applying creative problem solving and
lean management skills with a growing company to achieve optimum utilisation
of its resources and maximum profits. I have an ability to learn, grow and work
in stressful conditions to prove my skills and motivation.
پراجیکٹس
تجربہ
Supervisor Floor Operations
Managing and leading the online sales and support team.
Monitoring and improving online sales performance.
Handling customer inquiries, complaints, and escalations.
Implementing and optimizing online support processes.
Collaborating with marketing and sales teams to enhance online sales strategies.
Tracking and analyzing key metrics for online sales and support effectiveness.
Customer support specialist
❖ Call Center Representative
❖ Online Software Solutions
❖ Work to Gain full customer satisfaction
❖ Provide first Call Resolution (FCR) to customers in every call.
❖ Maintain Overall stats on daily basis e.g. AHT (ATT, ACW, HOLD, Manning, Breaks/Adherence).
❖ Prepare daily promos, Sops shared by QA.
❖ To be proficient in product knowledge to assist in continual process improvement
❖ Providing help and advice to customers, using the organization\'s products or services
❖ Learning about organizations products or services and keeping up to date with any changes
❖ Up selling company\'s products online.
Marketing Trainer
● Expand business activities
● Training designing and motivational training
● Marketing plan and business coaching
● Promoting Multi-Level Marketing system
● Providing business consultancy
● Instilling a marketing led ethos throughout the business
● Understanding current and potential customers
● Managing the customer journey (customer relationship management)
● Developing the marketing strategy and plan
● Helping with training and development of Team members
● Helping with promotional events
● Financial responsibilities
Call Center Representative
❖ Call Center Representative
❖ Online Software Solutions
❖ Work to Gain full customer satisfaction
❖ Provide first Call Resolution (FCR) to customers in every call.
❖ Maintain Overall stats on daily basis e.g. AHT (ATT, ACW, HOLD, Manning, Breaks/Adherence).
❖ Prepare daily promos, Sops shared by QA.
❖ To be proficient in product knowledge to assist in continual process improvement
❖ Providing help and advice to customers, using the organization\'s products or services
❖ Learning about organizations products or services and keeping up to date with any changes
❖ Up selling company\'s products online.
Accounts and Content Writing
1. Preparations of JVs (Journal Vouchers) & Receipts.
2. To Enter Stocks & Estimates.
3. To Prepare RMF ( Raw Material Frights )
4. To Make Factory Imprests.
5. To Prepare Cash & Bank Vouchers.
6. To Reconcile Accounts.
7. Handle The Income & Sales Tax Affairs.
8. Online Submission of Taxes.
