Provide comprehensive technical support to maintain and troubleshoot servers, workstations, and network devices to ensure smooth operation. Install, configure, and troubleshoot software on workstations, ensuring all systems are functioning optimally. Manage the installation, configuration, and maintenance of network services, equipment, and devices. Oversee the system backup and restore protocols to ensure data integrity and continuity. Perform detailed troubleshooting analysis on servers, workstations, and associated systems, ensuring minimal downtime. Collaborate with team members to ensure that all routine technical requirements are met and address any issues that arise. Strong investigative and analytical skills to identify and interpret suspicious behavior in security footage. Ability to work in coordination with onsite security teams during investigations and fact-finding efforts. Experience with troubleshooting, installing, and maintaining network services, workstations, and servers. Proficient in software installation, system configuration, and routine IT support tasks. Demonstrated ability to manage network infrastructure and backup/restore protocols. Excellent communication and coordination skills to liaise with internal teams and external security personnel. Support the team in maintaining compliance with all operational and reporting obligations. Ensure all technical systems adhere to high-quality standards in execution and monitoring. Scrutinize camera security feeds to identify potential shoplifters, fraud, and suspicious activities. Utilize analytical and investigative skills to detect irregular behavior and assess intent accurately. Collaborate effectively with onsite security teams to conduct thorough investigations post-incident. Go beyond surfacelevel investigations to extract key details from security footage, assisting in onsite fact-finding. Provide actionable insights based on findings from video surveillance to ensure timely resolution of incidents. 

Troubleshoot system and network problems, diagnosing and solving hardware or software faults. Maintenance & Monitoring CISCO IP Communicator. Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers. Administration of LAN, WAN and Wireless network, Monitor and maintain computer systems and networks, Installation of printers. Install and configure computer hardware operating systems and application. Maintain server, upgrade, secure, system backups and disaster recovery preparation. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
 

Manage the existing Softwares (MIS, BtOnline, Daily Activities, Client Status, db2 and btOnline),Technical support with working knowledge of domestic , cooperate, domain, hosting,TV , Telephone and gmail hosting users as well as handle databases and remote control.Ability to diagnose and resolve basic technical issues.Customer-oriented and cool tempered. Work to develop, test, install, configure and troubleshoot computer hardware and software.Help to meet the needs for computer hardware, software and networking tools. Troubleshoot system and network problems, diagnosing and solving hardware or software faults. Administration of LAN, WAN and Wireless network, Monitor and maintain computer systems and networks, Installation of printers. Install and configure computer hardware operating systems and application. Maintain server, upgrade, secure, system backups and disaster recovery preparation