خلاصہ

Experienced and Energetic Strong Team Player with over
Four years of experience and effectively managing Assigned tasks and using developed strong Customer-centric Skills to increase sales & overall company productivity. Moreover, have a Learning & developing Attitude toward enhancing educational and professional skills in a stable and dynamic workplace.

تجربہ

کمپنی کا لوگو
Office Coordinator
Evan & Mayer International
ستمبر ۲۰۲۱ - فروری ۲۰۲۲ | Lahore, Pakistan

Generation Of Assigned Reports
Maintain records Of Employees
Manage Attendance
Documentation of Staff
Coordination With Merchandisers

کمپنی کا لوگو
Telesale representative
ستمبر ۲۰۲۰ - جولائی ۲۰۲۱ | Lahore, Pakistan

Communication With Existing & New Clients
Achieve Sales Growth of Team as Good Team Player
Attend hurdles & Meetings to Enhance Knowledge
Identify Interests of Clients in Real Estate Property
Maintain KPIs & Ensure Quality of Communication

کمپنی کا لوگو
Order Coordinator
Facebook (Online Store)
جولائی ۲۰۱۸ - مارچ ۲۰۲۰ | Lahore, Pakistan

Worked online on Facebook Page
Provide information on Products
handle queries Customers
Manage & book Orders

کمپنی کا لوگو
Customer Service Officer
CMPak Pvt Ltd (Zong)
فروری ۲۰۱۸ - جولائی ۲۰۱۸ | Lahore, Pakistan

Experienced With Advance Customer Relation Management
Applications
Experienced with Upselling & Handling network Complaints
Familiar with tracking Records of Customers
Provide Excellent Resolution of Queries

کمپنی کا لوگو
Customer Relation Officer
Abacus Consulting
فروری ۲۰۱۵ - مئی ۲۰۱٦ | Lahore, Pakistan

• Worked in information technology services - Business process outsourcing, business vertical • Worked on Retailer support Project by Telenor • Worked at Prepaid info Services 345 & Internet Back-End Support Officer • Using Multiple CRM Applications Regarding Customer Database • Maintain Excellent Call Service Level During Tenure • Ensure Excellent Call Quality Level Along with KPIs

تعلیم

Virtual University of Pakistan
ماسٹرز, MSc, Human Resource Management ( Enrolled 4th Semester)‎
Human Resource Management
CGPA 3.1/4
2022
Virtual University of Pakistan
سرٹیفیکیشن, Digital Literacy‎
Computer Applications
مکمل
2020
University of the Punjab
بیچلرز, بیچلرز ان کامرس, B.Com‎
Commerce
فی صد 47%
2014
Punjab Collage of Commerce (PCC)
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ ان کامرس, I.Com‎
Commerce
فی صد 55%
2009
BISE , Lahore
میٹرک / او لیول, سائنس, Matriculation‎
Science
فی صد 62%
2007

پیشہ ورانہ مہارتیں

متوسط Accoount Management
متوسط Analytical
ماہر Client Dealing
ماہر Cooordination Skills
ماہر Customer Contact Skills
ماہر Customer Services Oprations
ماہر Customer Support
ماہر Data Comparison
ماہر Database Management 
ماہر Detail Oriented
ماہر Feedback Assessment
ماہر HFO Operations Handling
ماہر Internet Browsing
متوسط Legal Documents Management
ماہر Listening to Customers
ماہر Management Skills 
متوسط MS Excel
ماہر Official Tasks Handling
ماہر Oral Communication Skills
ماہر Problem Resolution Skills
ماہر Process Operations Handling
ماہر Product Knowledge
ماہر Proficient in Mandarin
ماہر Relations Management
ماہر Team Player
ماہر Time Managment
متوسط Vehicle Examination
ماہر Verbal Communication

زبانیں

متوسط انگریزی
ماہر پنجابی
ماہر اردو