𝗡𝗲𝘁𝘄𝗼𝗿𝗸 𝘀𝘂𝗽𝗽𝗼𝗿𝘁: Configured and troubleshooted routers, switches, firewalls, Servers, WLCs, NAS/SAN, and access points.
𝗔𝗱𝘃𝗮𝗻𝗰𝗲𝗱 𝘁𝗿𝗼𝘂𝗯𝗹𝗲𝘀𝗵𝗼𝗼𝘁𝗶𝗻𝗴: Analyzed network traffic, and resolved VPN, DNS, and DHCP issues.
𝗜𝗱𝗲𝗻𝘁𝗶𝘁𝘆 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Managed user accounts and permissions in Active Directory, Group Policy, Azure AD, Microsoft 365, and Google Workspace.
𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝘀𝘂𝗽𝗽𝗼𝗿𝘁: Resolved hardware/software issues via phone, email, and remote tools. Installed, upgraded, and maintained devices and software, including System software, Productivity software, Backup and Recovery software, and antivirus.
𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Utilized ticketing systems for efficient issue tracking and resolution.
𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻: Created procedures and knowledge base articles for improved support. Provided end-user guidance on new hardware and software applications.𝑻𝒆𝒄𝒉𝒏𝒊𝒄𝒂𝒍 𝑺𝒌𝒊𝒍𝒍𝒔:- Windows 11/10/8/7, Windows Server 2016/2019/2022, Hyper-V.- Firewalls (Fortinet and Sonic Wall)- Microsoft 365, Google Workspace- Active Directory on-premises and Azure- RMM (Kaseya, Bomgar, RDP, Anydesk, TeamViewer)- Anti-virus software (Kaspersky, Malwarebytes, McAfee, Eset)- Ticketing systems (ConnectWise, JIRA)- Strong knowledge of routing and switching technologies, including (TCP/IP, DNS, DHCP, VLANs, ACLs, NAT, VPN, and Routing Protocols).- Wireless networking technologies, including 802.11 standards and WLAN security protocols.- Network monitoring and troubleshooting tools, including Wireshark, Nmap, and SNMP.- Hands-on experience with Cisco, Huawei, Mikrotik, Unifi, and TP-link products.- Familiar with cloud networking technologies, including Azure.

 

Designed, implemented, and maintained network infrastructures for various clients, including WAN, LAN, and wireless networks.


Developed network design plans, including network diagrams, configurations, and specifications.


Installed, configured, and maintained networking devices, including routers, switches, firewalls, and access points.


Conducted network assessments to determine the current state of the network and identify areas for improvement.


Managed Active Directory, DHCP, DNS, and other core network services.


Monitored network performance, analyzing logs and reports to identify and resolve issues.


Managed network security, including implementing firewalls, VPNs, and access controls.


Provided technical support to clients, diagnosing and resolving network issues, and providing guidance on network best practices.


Developed and implemented network policies and procedures to ensure network security and compliance with industry standards.


Provided technical support to end-users, diagnose and resolve hardware and software issues, and maintain accurate documentation of network configurations, technical procedures, and troubleshooting guides.


Conducted training sessions for clients and team members on network technologies and best practices.

 
Technical Skills:
 

Strong knowledge of routing and switching technologies, including TCP/IP, DNS, DHCP, VLANs, ACLs, NAT, and Routing Protocols.


Experienced with network security technologies, including firewalls, VPNs, and access controls.


Skilled in wireless networking technologies, including 802.11 standards and WLAN security protocols.


Proficient in network monitoring and troubleshooting tools, including Wireshark, Nmap, and SNMP.


Knowledgeable in virtualization technologies, including VMware and Hyper-V.


Hands-on experience with Cisco, Huawei, Mikrotik, Unifi, and TP-link products.


Familiar with cloud networking technologies, including AWS and Azure.