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خلاصہ
I have garnered excellent communication skills through Firstly, from my academic experiences as I have always been active in debates, discussions and presentations throughout my academic career. I have always kept a positive attitude towards others when communicating and assisting in their problems wherever possible Secondly, I have also garnered it through my professional career
Working as a media manager for GM Corporation, I have had to communicate with clients over various social media platforms, answer their queries and convey their responses to company owner to increase in sales and build better customer relationships for the company. This also involved engaging with clients physically at the point of sale.
When I worked at Veevotech as a Product Specialist and QA Engineer, I had to form a communication bridge between the Development and Customer Support team to enhance current software technologies of the company.
When I was freelancing as Media Designer, I had to routinely collect project requirements from customers and deliver responses which could be understood on their side, this also involved giving updates on the timeline of the project.
پراجیکٹس
تجربہ
PIM Specialist
⦁ Executed the SKU management needs for the designated Zones locations across the entire United States of America as per the policies and procedures laid out in Standard Operating Procedures.
⦁ Looked after the entire product management throughout the product lifecycle in Dynamics AX for hardware, software, and services throughout the life cycle.
⦁ Respond and process all product modification requests in a timely and accurate manner throughout the lifecycle.
⦁ Meet or exceed the various customer Service Level Agreements (SLAs) in place for processing data and SKUs to properly support sales growth and customer satisfaction.
⦁ Provide support to Global geo teams during their standard operating hours (local time).
Media Specialist
⦁ Developed a cross – channel social media platform to engage different customer segments on Youtube, Facebook, and Instagram, resulting in revenue increase.
⦁ Used Adobe Suite to create compelling visualizations that regularly had engagement in terms of likes, comments and shares.
⦁ Moderated user content to ensure all engagement with the brand was appropriate and amplified company mission and message.
⦁ Leveraged data to understand market trends on each social media platform to improve engagement.
⦁ Worked closely with the owner to optimize the content calendar across all platforms to coincide with new marketing and product launches.
Product Specialist
As Product Specialist:
⦁ Provided answers to client questions via phone queues in a timely manner.
⦁ Researched client feature requests and suggest alternatives to ensure client satisfaction
⦁ Re-Designed existing SaaS software to implement new features and improve quality of life.
⦁ Provided vision and direction for the on-site test team which included functional and embedded testers working alongside the development team.
⦁ Acted as the main point of contact between teams and stakeholders.
⦁ Submitted issues to the correct department on clients' behalf that arise from phone conversations to help expedite service
As Quality Assurance:
⦁ Participated in developing and maintaining good working relationships with peers in product development, project management and client services
⦁ Provided vision and direction for the on-site test team which will include functional and embedded testers working alongside the development team
⦁ Conducted performance reviews and assessments, manages performance
Proposal Proofreading
Proofread several final year bachelor level project proposals. Ensuring that they fit all the formalities required for an academic proposal at the bachelor's level and that the deliverables of each project are clearly defined.
Lead graphics designer
⦁ Spearheaded visual identity including brand positioning, promotions and digital marketing for Mediastate
⦁ Developed creative advertising content for Mediastate including catalogues, menus, business cards, flyers, posters and product packaging while ensuring maximum brand awareness of target audience/market.
⦁ Conceptualized logo design, gif animations, videos, websites and social media channels to promote brand
⦁ Leveraged branding expertise in enhancing the client’s corporate image to ensure profitability and business growth.
