JOB DESCRIPTION:
• Accomplishes customer service objectives by orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees
• Communicating job expectations, planning monitoring, appraising, and reviewing job contributions.
• Planning and reviewing compensation actions, enforcing policies and procedures.
• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews,
• Preparing and completing action plans, quality, and customer-service standards; resolving problems; completing audits, identifying customer service trends, determining system improvements, implementing change.
• Determines customer service requirements by maintaining contact with customers; visiting operational environments, forming focus groups; bench-marking best practices, analyzing information and applications.
• Improves customer service quality results by studying, evaluating, and re-designing processes, establishing and communicating service metrics.
• Monitoring and analyzing results; implementing changes.
• Maximizes customer operational performance by providing help desk resources and technical advice, resolving problems; disseminating advisories, warnings, and new techniques.
• Updates job knowledge by participating in educational opportunities,
• Accomplishes information systems and organization mission by completing related results as needed.

JOB DESCRIPTION:
• Deal directly with customers either by telephone, electronically and directly.
• Respond promptly to customer inquiries and keeping them informed about their issues
• Handling of customer related issues to resolve customer complaints
• Obtain and evaluate all relevant information to handle queries and complaints
• Often request to resolve customer’s request to the concerns.
• Keeping records of customer interactions and transactions
• Communicate and coordinate with internal departments to make the internal work flawless.
• Follow up on customer interactions
• Provide information to customer on their complaints
• Handling of customer & providing the required information to them
• Sale of Mobile phones, Gear products, Insurance Policies & Extendable Warranty Nokia Care Protect (NCP)
• Planning sales strategies to maximize sales

JOB DESCRIPTION:
• Dealing with Dealers either by telephone, e-mails or directly.
• Respond promptly to dealers inquiries
• Complaint handling & providing Solutions to their complains.
• Obtain and evaluate all relevant information to handle queries and complaints via calls, e-mails or via direct dealing at Dealer’s co-ordinator’s desk.
• Direct requests on unresolved issues to the designated resource
• Keep records of customer interactions and transactions.

• Compile and analyze financial information to prepare financial statements including monthly and annual accounts
• Ensure financial records are maintained in compliance with accepted policies and procedures
• Ensure all financial reporting deadlines are met
• Prepare financial management reports
• Ensure accurate and timely monthly, quarterly and year end close
• Establish and monitor the implementation and maintenance of accounting control procedures
• Resolve accounting discrepancies and irregularities
• Analyze financial information to recommend or develop efficient use of resources and procedures, provide strategic recommendations and maintain solutions to business and financial problems

• Customer Care Executive Duration: 2 years
• Service Engineer(HARDWARE/SOFTWARE) Duration: 2 years

JOB DESCRIPTION
• Works with a team of major technicians
• Perform diagnostics & repair of NOKIA, SAMSUNG, SONY ERICSSON, MOTOROLLA, PANASONIC & LG mobile products at Level 1 & 2.
• Ensure the defined targets like Turnaround time, daily productivity, Bounce Rate are achieved and exceeded.
• Keeping update with all technical documentation, Service Manuals and Bulletins to perform the repairs at highest accuracy.
• Updates the repair records in the ORACLE with 100% accuracy.
• Coordinate with the front desk for the customer complaints, estimation, repair quality and assist to close all customers complain.
• Housekeeping of repair area, ESD compliance.
• Report Care Centre Manager for Daily service active.