• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
• Follow up to ensure that appropriate actions were taken on customers\' requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Good communications skills
• Ability to listen and active problem solving skills

• Determines requirements by working with customers.
• Able to learn quickly so they can acquire the product knowledge to answer customers’ questions accurately
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Good knowledge of Application computer systems handling efficiently.

• Insert customer and account data by inputting text based and numerical information from source documents within time limits
• Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
• Review data for deficiencies or errors, correct any incompatibilities if possible and
• check output
• Scan documents and print files, when needed
• Keep information confidential
• Respond to queries for information and access relevant files
• Comply with data integrity and security policies
• Ensure proper use of office equipment and address any malfunctions

• Excellent written communication skills
• Extensive knowledge of site safety practices and regulations
• Good interpersonal and oral communication skills
• Strong monitoring of personnel to ensure project deadlines met
• Effective implementation of cost controls and project budget adherence
• Ability to read blueprints and plans and to monitor adherence

• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
• Sells products by establishing contact and developing relationships with prospects; recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

• Prepares equipment for operations by accessing software in computer; loading paper into printers and plotters; preparing for output.
• Maintains operations by monitoring error and stoppage messages; observing peripheral equipment; entering commands to correct errors and stoppages; reloading paper; making adjustments in process; notifying supervisor for additional resources.
• Documents problems and actions by completing production logs.
• Ensures operation of equipment by completing preventive maintenance requirements and tests; following manufacturer\'s instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Contributes to team effort by accomplishing related results as needed.
• Organizing and servicing committee and academic board meetings (producing agendas, taking minutes etc)
• Researching and writing reports
• Preparing statistics and handling data, such as attendance figures
• Processing invoices
• Provide administrative support to an academic team of tutors or teachers
• Purchasing equipment/other goods
• Helping with course approval and evaluation activities
• Formulating and implementing regulations/policies
• Timetabling and planning events
• Administering and coordinating student recruitment, examinations and assessment activities

Computer Instructor & Trainer