• Solid knowledge and understanding of theories, concepts and approaches relevant to programme. Illustrated professional competence and mastery of subject matter. Proven ability to identify issues, analyze and participate in the resolution of issues/problems. With guidance from senior colleagues, delivered qualitative results through research and analysis.
• Effectively handled all aspects of Public, Ministerial, Local Authority and other key stakeholder communication in a timely and professional manner. Prepared various written outputs through creation, review, proofreading of emails, letters, presentations, minutes, reports and debriefs. Correctly interpreted messages from enquirers and responded appropriately; tailored language, style and format to match audience/ recipient
• Participated in the development, coordination and evaluation activities of the programme; attended meetings with colleagues from other work streams and external partners. Used interpersonal skills to listen to others, gathered information from diverse sources, and demonstrated openness in sharing information and keeping participants across the board informed
• Managed and implemented work with respect to professionalism, quality standards, policies, laws and programmatic collaboration. Always showed pride in work and in achievements
• Engaged in dialogue and undertaken consultations with colleagues across the work areas to gather intelligence for written outputs related to public and Senior Stakeholders requests
• Collaborated with Senior Manager and other senior executives on a daily basis, delivered results autonomously and through teamwork. Navigated with conscientiousness and efficiency to meet commitments, observed deadlines and achieved outcomes under pressure
• Applied sound judgment in the context of assignments given, planned work to manage conflicting priorities
• Provided contingency support for Senior PMO Analyst as necessary. Identified and tracked follow-up actions as

• Facilitated the recruitment for medical research studies undertaken in Scotland
• Assisted the Project Manager in the development and implementation of efficient administration of SHARE to achieve project objectives.
• Efficiently delivered as part of a multidisciplinary team to ensure the project is delivered to a high standard, within time and budget.
• Handled sensitive & confidential information and appropriately stored project data in accordance with the guidelines.
• Performed data processing and analysis using the Health Informatics Centre application and Microsoft Excel.
• First point of contact for the subteam, provided professional and well informed responses and ensured that project queries were tracked and responded to in a professional and helpful manner.
• Developed effective partnerships with Government and Health agencies to support project objectives.
• Recorded and
• Orchestrated and organised the running of project launches and events; attended local & national meetings with the team.

• Participated in the design, administration and monitoring of study. Analysed and evaluated data gathered during research. Ensured compliance with protocol and overall research objectives.
• Liaised with Principal Investigator, managed collection and processing of field data for an advocacy research project.
• Undertaken and delivered mixed research methods including focus groups, and semi-standardised interviews.
• Conducted literature reviews, prepared interview questions, recruited and interviewed subjects, summarised interviews and maintained accurate records of interviews, safeguarding the confidentiality of subjects, as necessary
• As appropriate, coded and verified data in accordance with specified research protocol and coding procedures and enter data into application for subsequent analysis
• Prepared findings for publication and assisted in analysis, quality control, or data management
• Prepared materials for submission to granting agencies and foundations
• Used MS Excel and SPSS to process the data collected through complex data entry and analysis. Applied strong computer skills.
• Resolved data issues including cases of any missing data and duplicate datasets.
• Investigated accuracy and quality of data as outlined in research objectives.
• Collated and reported information to support Research and Policy Manager. Assisted the preparation of reports.

• Performed data collection and administration tasks for the Needle Exchange Surveillance Initiative (NESI) Study.
• Worked in pharmacies, drug treatment agencies and needle exchange centres across mainland NHS Health Boards.
• Recruited participants and interviewed them, ensured data accuracy and quality and applied interpersonal and communication skills.
• Piloted Botulism study as part of project to support targeted intervention by the Scottish Drugs Forum.
• Collected blood spot samples from PWID (People Who Inject Drugs) and quality checked them. Conducted subanalysis on blood samples and collaborated with national health programme to devise policies based on results.
• Ensured accuracy of all data collected; earned repute for maintaining top data quality within project.
• Facilitated study objectives and performed all other data related and administrative tasks.

KEY ACHIEVEMENTS
• Successfully project managed renewable energy focused research, the study, plan and potential design of green homes in a locality in Fife, explored deploying renewable energy technology in an innovative manner, to make maximum positive social and environmental impact.
RESPONSIBILITIES
• Efficiently delivered within tight deadlines and conveyed key decision making information within a project management context.
• Supervised and motivated co-workers, developed strong collaborative relations through excellent communication.
• Collaborated as part of a team, conducted literature reviews, surveys, focus groups, information collation and analysis to ensure high quality output.
• Managed data collection, met deadlines, captured data and utilised technology to efficiently deliver on tasks.
• Supported co-workers to identify sources of funding and write grant applications.
• Regularly organised group meetings and site visits; presented and co-chaired project meetings.
• Liaised and networked with private and public bodies to promote the project.
• Attended workshops, seminars, and conferences to gain knowledge and to network and drive the project forward.

• Fully supervised staff to deliver exceptional KPIs and operational standards taking ownership for high efficiency rate, gaining recognition from Regional Managers as a result.
• Used intuition and experience to collate and interpret data and information for reporting to Director on policy, strategy, budgetary issues and intractable problems highlighted through PowerPoint presentations
• Competently worked to deliver results through others by active coaching to develop management capability, training to identify commercial opportunities and performance improvement
• Successfully managed accounts and enhanced area succession plans.
• Built strong collaborative relationships with a range of stakeholders across the business and within the area
• Identified tasks for process improvements to support change initiatives
• Liaise with other business managers for the day-to-day running of the concessionary stores.
• Take a prominent role in team discussions led by the Director to formulate action plans to lead to increased sales or revenue.
• Analyse and provide relevant data to the Director as and when it is needed.
• Travel regularly to support business operations in the absence of other business manager.

• Adapted to a high pressure political environment with ease in the short period of holiday employment and robustly supported the political work of the Ambassador and attainment of objectives.
• Effectively prioritised competing demands with tight deadlines and within time constraints to ensure operational efficiency of the Ambassador’s official/ social programme.
• Successfully handled high volumes of confidential information at the embassy and kept in line with ethics.
• Followed protocols, efficiently coordinated with other teams to prepare briefs & update the Ministry of Foreign Affairs.
• Organised events hosted by the Ambassador, managed database of VVIPs and issued invitations.
• Ensured operational efficiency of office, fielded and routed telephone calls and handled enquiries.
• Recommended and scheduled suitable meetings; followed up to facilitate political connections and relations.

• Identified customer needs, managed appropriate financial products and developed solid client relationships.
• Confidently handled payments, rejections that occurred from them, and dealt with mandates.
• Handled diverse customers, proficiently addressed queries and strengthened negotiation skills.
• Efficiently coached and improved performance of peers; monitored, discussed and trained for moderation of products.
• Consistently surpassed targets, rated ‘Exceeded Expectations’ on Balance Scorecard during annual appraisals.
• Provide training to colleagues and peers as a subject matter expert. Proven experience of coaching and developing with a proven track record of uplifting performance for colleagues.
• Participate in Product Champion team meetings. Anticipating and identifying product limitations and recommending changes as they are ready to be introduced in the market.
• Multi-tasking to drive business forward by working better across departments: