End to end premises management, staff facilitation, client facilitation, power management, asset utilization & general office management and procurement management.
• Forecasting risk, response strategy and execution
• Identification of root causes of challenges, explore alternatives, pick the right solution and execution.
• Periodic inventory, performance reports and update the management through effective reporting.
• Control and reporting on daily electricity utilization, optimized usage of electricity.
• Making sure that all the safety and hygiene measures are in place and working as per standards.
• Incident report generation within minimum time span
• Verification of daily grocery utilization, stocks and plan for purchases.
• Verification of billing and invoices received, map with the daily utilization report, figure out discrepancy and rectification from relevant vendor/stakeholders.
• Ensuring the smooth facilitation of staff, employees, i.e. serving water, tea, meals and lunch/dinner etc.
• Daily admin staff requirement, swaps, staff schedule management and duty roster
• Generate monthly requisitions e.g. grocery, stationery, genset diesel etc.
• To keep the office tidy and in good shape that includes paint, carpets, furniture, chairs, tables, cabins, lights, AC’s etc.
• Security Guards duty plans and performance assessment of a security company.
• Vehicle/parking requirements and facilitation.
• Client visits and special events management like serving of Sahar/Iftar during Ramazan, EID day serving, Eid Décor, New Year, Birthdays and Team building activities, etc.
• Yearly budgeting/forecasting.

UNICORN BLACK is a multi-award winning production company (including Peabody Award winner and International Emmy nominee). Unicorn Black’s pioneer project is the critically acclaimed and multi-award winning Pakistani 3D Animated TV Series Burka Avenger which has made headlines worldwide.
(Projects: “Burka Avenger” – “Taazi.com”)
July, 2015 Manager Operations (HR & Admin)
May, 2013 Manager (HR & Admin)
April, 2012 Assistant Manager (HR/Finance)

Human Resource
• Developed following SOP’s/Policies/Procedures:
HR Department Manual, Complete HR Policy & Procedures, Employee Requisition Form, Employee Re-hiring, Training Courses, Recruitment SOP, Salary Increase Policy, Interview Evaluation, Joining SOP, Tracking of leave quota, Attendance & Punctuality Policy, Leave Policy & Procedure, Employee Clearance, Employee performance reward policy and team building activities.
• Preparing monthly HR report. Reviewing, updates and maintaining proper filing of HR handbook
• Preparation of Contracts/Agreements with permanent, part-time and freelance employees
• Serve as a link between Management and Employees by handling questions, interpreting and administering contract and helping resolve work-related issues
• Developed and implemented Performance Management System, performance Appraisal, setting goals, KPIs, priorities, Monitoring and rating & final recommendations for compensation & benefits. Design policies, Career paths & succession planning.
• Process increments and promotions of all staff on the basis of monthly / quarterly evaluations.

Administrative:
• Oversee centralized operations. Ensure operations run smoothly within departments such as information and data processing, materials / equipment distribution, plan effective work space, printing and reproduction, records management, telecommunications management, security and examine energy consumption and power management according to needs.
• Handle the acquisition, distribution, and storage.

NAYATEL (PVT) LTD. (NTL) is a sister concern of Micronet Broadband (Pvt) Ltd. (MBL), www.dsl.net.pk, the company that launched first broadband service in Pakistan in July 2002. NTL launched South Asia’s first fiber to the home (FTTH)/fiber to the user (FTTU) network in Islamabad in September 2006.

2nd Oct, 2009 Senior Finance Executive
9th May, 2008 Finance Executive
10th Oct, 2007 Senior Support Executive
16th Oct, 2006 Senior CSA
17th Aug, 2005 Customer Support Assistant

Billing
• Performed duties in Receivable/Recovery team and achieved monthly recovery Targets upto 25million/per month
• Monthly invoicing to corporate/home customers, miscellaneous Parties Refund cases
• Daily posting of receipts in Billing Software
• Preparation and maintaining record of daily recovery update
• Performed duties in Customer Care department e.g. generate Trouble Tickets using CRM related to billing/technical issues and follow-up
• Co-ordinate/follow-up with customers including Diplomats / Embassies, Banks, Ministries, Govt. Institutions, Oil sector, Telecom industry, Universities, etc through e-mails, calls & visits.
• Daily and Weekly report related to recovery/new customer/terminations and overall billing performance

Finance
• Posting of JV, CPV, BPV and other misc vouchers using Sidat Hyder Financials
• Carried out general ledger functions, Invoicing and Revenue recording including account Ledger reconciliation
• Monthly Sales Tax Return, Bank Correspondence. Receipts posting in Financial Software
• Strengthening and adhering to internal control process
• Set strategic direction/Goals for the Revenue Assurance (RA), Fraud and Credit functions in line with department, division and company strategy