خلاصہ

I am a highly skilled and results driven Senior ICT Professional with sound academic and professional qualification carrying 17+ years of diverse experience of government, corporate and development sectors including multilateral, bilateral and I-NGOs (United Nations, USAID, MSI, EI) projects experience while managing multi-disciplinary teams of varying sizes and complex programs of work. Proficiency in ICT Operations and Program/Project management and complex System/Network setup and administration along with user’s training and ICT Infrastructure planning, design and deployment on multiple platforms. Expertise includes working in all the major cycles of a project. Plan, execute, and finalize ICT projects within triple constraints of delivering on time, within budget and scope objectives. Coach, mentor and motivate team members, influencing them to take positive action and accountability for assigned work. Development of marketing strategies, ICT policies and action plans for the growth of IT industry leading towards the revenue generation and jobs creation nationwide.



پراجیکٹس

Upwork International & Fiverr International Pvt Ltd

تجربہ

کمپنی کا لوگو
Director IT/Senior ICT Professional
Upwork International & Fiverr International Pvt Ltd
نومبر ۲۰۱٦ - موجودہ | Abbottabad, Pakistan

 Dealing with multicultural and multilingual clients throughout the globe for Business and IT related projects.
 Working with large corporate clients such as Microsoft on their quality assurance, Digital marketing, Education, Digital Newsletters and other Design & Development projects resulting in improving their systems continuously.
 Working with high-ranked individuals and teams within Microsoft and other top 500 global fortune companies.
 Developing digital marketing strategies and IT infrastructure plan for well-reputed corporate sector companies of USA, Australia and Canada.
 Senior Professional levels achieved in minimum time and 100% rating and bonuses received while working on some topnotch technical projects.
 Over 400 successful projects done with excellent feedback ranging from small to medium and large-scale projects.

کمپنی کا لوگو
Manager Operations (IT)
Khyber Pakhtunkhwa Information Technology Board
ستمبر ۲۰۱۲ - ستمبر ۲۰۱٦ | Abbottabad, Pakistan

Responsible and accountable for the coordinated management of multiple related projects directedtoward strategic business and other organizational objectives.
In charge of all IT Park matters related to Procurement, Logistics, Finance, Security, Marketing, HRand IT.
Developing and starting internal processes to improve projects delivery within specific time frames.
Improving the operational systems, processes and policies to support the organization missionspecifically, supporting better management reporting, information flow & management andorganizational planning.
Planning and implementing departmental policies and procedures to maximize output. Monitoringadherence to rules, regulations and procedures.
Liaison with top management and other government departments, assisting in the development ofstrategic plans for operational activity and implementing and managing operational plans.
Contribute to short and long-term organizational planning strategy including an initiative gearedtoward operational excellence as a member of the management team.
Overseeing financial management, planning systems and controls and management oforganizational budget in coordination with the Managing Director.
Assisting Managing Director in formulating proposals and in implementation of multiple projects.
Conducting spot check visits to ensure that certain activities completed as planned.
Building administration, Generators lookup, Vehicles repairing, Internal and external stakeholder’scommunication.
Working with the marketing director to prepare press releases and marketing material foradvertisement.
 Coordinating social media and managing departmental website.
 Supervising/monitoring staff and & team performance.
 Events and workshops/seminars management.
 Established IT Park Abbottabad from scratch to 20 IT/ITes fully operational companies.

کمپنی کا لوگو
IT Helpdesk Engineer
Independent Monitoring and Evaluation Contract of USAID, Management System International(MSI)
اکتوبر ۲۰۱۱ - ستمبر ۲۰۱۲ | Islamabad, Pakistan

 Overall ICT setup including Systems/Network setup for new office location at Head office Islamabad and at other project locations including Peshawar, Lahore, and Karachi.
 Purchasing of IT equipment, Software licensing, support, outsourcing services, Vendor evaluation
& SLA management.
 Implementation of Systems and Information Technology Policies.
 Collecting reports and maintaining information on project activities.
 Preparing monthly status reports for Procurement, HR, Assets Inventory and administration related activities.
 Developing RFI, RFP & RFQ to select 3rd party vendors and managing procurement’s according to USAID policies.
 Participating in appropriate training/workshops and preparing technical documentation.
 Maintenance of all office infrastructures including electronic equipment maintenance.
 Office administration including Events and logistics arrangements.
 Vehicles management including vehicle allocation, maintenance and fuel consumption reports.
 Inventory and warehouse management for communication and IT related equipment’s including Computers, Printers, Telephones, Cameras, software’s, IPs and electronic documents.
 Network/Systems monitoring, logs maintenance, backup and restore/recovery.
 Configuration of PABX and all other communication related equipment.
 Purchasing of IT equipment, Software licensing, support, outsourcing services, Vendor evaluation
& SLA management.
 Maintaining inventory of computers, software’s, IPs, electronic documents, peripherals and communication related equipment.
 Responsible to liaison with service providers for 24/7 reliable internet connectivity.
 Implementation and management of close circuit TV (CCTV).

کمپنی کا لوگو
Independent Consultant
Independent consultants
اپریل ۲۰۱۱ - اکتوبر ۲۰۱۱ | Islamabad, Pakistan

 Providing services to the clients in various sectors as an independent consultant. “Devolution Trust for Community Empowerment DTCE Islamabad” was a major client for deployment of complete IBM messaging system.
 Providing Consultancy services and training people from various organizations in multiple technologies.

کمپنی کا لوگو
Project Manager IT/IC - Linux Expert
United Nations Military Observer Group in India and Pakistan
جولائی ۲۰۱۰ - مارچ ۲۰۱۱ | Islamabad, Pakistan

 Participating in development and implementation of ICT annual plan and Standard Operating Procedures in ICT services.
 Managing multi-cultural and multi-discipline team and preparing work schedules and assigning specific duties.
 Ensuring smooth implementation of day-to-day project operations by preparing, revising and submitting reports, budgets and other documentation.
 Provision of strategic & technical support in project implementation.
 Meeting Project targets and objectives while focusing on performance and documentation.
 Providing technical input for troubleshooting and overcoming bottlenecks in the project implementation.
 Strategic Planning and implementation of various policies and their implementation.
 Development of effective communication channel across various teams within the mission.
 Capacity building of staff on various components to efficiently perform the assigned tasks.
 Dealing with staff day to day matters and coordinating with external vendors/partners.
 Participating in development and implementation of ICT annual plan and Standard Operating Procedures.
 Implementation of Suse Linux, VMWare VSphere 4.x and Lotus Domino R8/8.5.x in multi-tier network environment.
 Training staff on installation, administration and troubleshooting of Suse Linux, VMWare ESXi/ESX servers and Lotus Domino R8/8.5.x.
 Planning, supervising and monitoring the field stations.
 Implementation of Systems and Information Technology Policies.

کمپنی کا لوگو
Infrastructure Engineer IT
LMKR, Pakistan
نومبر ۲۰۰۷ - جون ۲۰۱۰ | Islamabad, Pakistan

 Prioritizing and managing multiple complex initiatives and projects serving various customers with available resources, responding quickly to changing business needs and priorities.
 Projects proposal, budget and work-plans preparation for new projects.
 Liaise with projects sponsors and stakeholders.
 As being a certified Instructor, delivering training of IBM and Microsoft official courses to local and international clients.
 Budget Monitoring for the projects and ensuring all the expenditures are within the projects limits.
 Acquiring project staff and developing/assigning specific duties and conducting performance assessments.
 Managing the deployments of the new Microsoft and IBM Messaging & Collaboration Systems.
 Data Backup, network monitoring, servers and systems monitoring/troubleshooting.
 Providing complete IT support including planning, software & hardware configurations, users training and help desk services to end users.
 Developing and implementing policies and procedures for IT governing local access, remote access, data exchange, network security and backup.
 Providing onsite/offsite consultancy services for IBM Lotus Notes and Domino, Lotus Sametime, Lotus QuickR, Lotus Traveler, Archival and Document Manager Servers.
 Hardware installation including Enterprise Racks/Servers installation and configuration.
 Barracuda spam and web filter configuration and troubleshooting.
 Blackberry Enterprise Server Administration.
 Responsible for the compilation and maintenance of an accurate IT inventory.
 Initializing purchases and recommending different type of hardware & software’s for in-house and for external clients.
 End to end service solutions, planning, designing & roll out of services under ITIL framework.
 IT power infrastructure management including generators, ACs, UPS and other electronic equipment’s.
 Preparing, maintaining and testing a technology disaster recovery plan, maintaining system documentation/logs and assisting in diagnosis of system problems.

کمپنی کا لوگو
Independent Consultant
Independent Consulant
اپریل ۲۰۰۷ - اکتوبر ۲۰۰۷ | Islamabad, Pakistan

 Providing Consultancy services and training people from various organizations in multiple technologies.

کمپنی کا لوگو
Design Engineer IT
Comcept (Private) Limited
دسمبر ۲۰۰۵ - اپریل ۲۰۰۷ | Islamabad, Pakistan

 Maintaining both physical and electronic files and backup/archiving them on a regular basis.
 Taking care of administrative affairs within the departmental office.
 Managing the repair and maintenance of computer and office equipment.
 Maintaining attendance and leave management system.
 Internet information server (IIS) maintenance and update.
 Responsible for the compilation and maintenance of an accurate IT inventory.
 Installation, Maintenance and upgrading of different hardware and software’s on both windows and Linux platforms.
 Centralized Management of Antivirus for network users through \"MacAfee Corporate Edition\".
 Development of IP PCO Shop using QT designer (C++) in Linux.
 Testing & Maintenance of Smart Network Management System (SNMS) and Digital Voice Communication System (VCS).

کمپنی کا لوگو
Programmer
ENMAC Private Limited Lahore Pakistan
ستمبر ۲۰۰۵ - دسمبر ۲۰۰۵ | Lahore, Pakistan

 Basic Network/system support including installation and configuration of OS, hardware and
different software’s.
 Configuration/backup of corporate standard Ghost Images on new and existing computers.
 Maintenance & reassembling of computer hardware and electronic documents maintenance.
 Software development for various products including Digital Quran using C language.
 Firmware development for the first ever digital Quran launched in the market.

تعلیم

National Productivity Organization (NPO)
مختصر کورس, ‎
نامکمل
2022
National Productivity Organization (NPO)
مختصر کورس, ‎
Sales And Operations Planning (S&OP)
نامکمل
2021
Hazara University Dodhial
بیچلرز, بیچلرز ان ایجوکیشن, ‎
Education
2015
National Center for Rural Development
مختصر کورس, ‎
نامکمل
2012
National Center for Rural Development (NCDR)
مختصر کورس, ‎
Leadership With Communication Skills
نامکمل
2012
APMG-INTERNATIONAL
سرٹیفیکیشن, Project Management Professional for Development Sector‎
PMD PRO
مکمل
2012
Ibm International
سرٹیفیکیشن, IBM certified Instructor Lotus Domino 8.5‎
IBM Certified Instructor Lotus Domino 8.5
مکمل
2010
Ibm International
سرٹیفیکیشن, IBM Certified System Administrator Lotus Domino 8.5‎
IBM Certified System Administrator Lotus Domino 8.5
مکمل
2009
Ibm International
سرٹیفیکیشن, IBM Certified System Administrator Lotus Domino 8.0‎
IBM Certified System Administrator Lotus Domino 8.0
مکمل
2009
Microsoft International
سرٹیفیکیشن, Microsoft Certified Technology Specialist Windows Server 2008‎
Microsoft Certified Technology Specialist Windows Server 2008
مکمل
2009
Microsoft International
سرٹیفیکیشن, Microsoft Certified System Engineer (MCSE) 2003‎
Microsoft Certified System Engineer (MCSE) 2003
مکمل
2009
Juniper International
سرٹیفیکیشن, Juniper Networks Certified Internet Associate (JNCIA-ER)‎
JNCIS-ER (Specialist, Enterprise Routing)
مکمل
2009
Juniper International
سرٹیفیکیشن, Juniper Networks Certified Internet Associate (JNCIA-ER)‎
JNCIS-FWV
مکمل
2009
Ibm International
سرٹیفیکیشن, IBM Certified Instructor Lotus Domino 8.0‎
IBM Certified Instructor Lotus Domino 8.0
مکمل
2008
Ibm International
سرٹیفیکیشن, IBM Certified Associate System Administrator Lotus Domino 8.0‎
IBM Certified Associate System Administrator Lotus Domino 8.0
مکمل
2008
Microsoft International
سرٹیفیکیشن, Microsoft Certified System Administrator Messaging 2003‎
Microsoft Certified System Administrator Messaging 2003
مکمل
2008
Microsoft International
سرٹیفیکیشن, Microsoft Certified System Administrator 2003‎
Microsoft Certified System Administrator 2003
مکمل
2008
Emerging System Islamabad
مختصر کورس, ‎
Cisco Certified Network Associate (CCNA)
نامکمل
2007
Microsoft International
سرٹیفیکیشن, Microsoft Certified Professional‎
Microsoft Certified Professional
مکمل
2007
COMSATS Institute of Information Technology
ماسٹرز, ماسٹرز ان سائنس, BSc (Hons) Computer Engineering‎
فی صد 72%
2005

پیشہ ورانہ مہارتیں

ماہر Adobe Suite
ماہر Analytical Skills
ماہر Anti-virus Programs
ماہر Azure AD
ماہر Azure AD Management
ماہر Cloud Storage
ماہر Communicaton Skills
ماہر Computer Network Operations
ماہر Cooordination Skills
ماہر Coordination Skills
ماہر Csutomer Services
متوسط Data Analysis
ماہر Data Security
ماہر Database Servers
ماہر Datacentre Virtualization
ماہر Disaster Recovery
ماہر G-Suite & Microsoft 365
ماہر IBM Lotus Notes and Domino
ماہر ICT Infrastructure Management
ماہر ICT Service Reports
ماہر ICT System Policies
ماہر Information Technology Command
ماہر Installation and Software Configuration
ماہر Internet Management
ماہر IT Helpdesk
ماہر IT Management
ماہر IT Skills
ماہر IT Training
ماہر IT Troubleshooting
ماہر LAN/WAN
ماہر Linux
ماہر Linux Administration
ماہر Microsoft Applications Experience
ماہر Microsoft M365
ماہر Microsoft Office 1
ماہر Microsoft Server and Active Directory
ماہر Microsoft Windows Operation Systems
ماہر MS Office
ماہر MS SharePoint
ماہر MS Windows 10 / 11
ماہر Office Networking
ماہر One Drive, Skype, GDrive
ماہر Oral Communication Skills
ماہر Planning & Reporting
ماہر Planning and Reporting
ماہر PR Campaign Management
ماہر Presentation Skills
ماہر Procurement
ماہر Quality Control Knitting
ماہر Report Writing

زبانیں

ابتدائی عربی
ابتدائی فرانسیسی
ماہر اردو
ماہر انگریزی

Qaiser آپکے جاننے والے

Osama Kamran
Hazza Institute of Technology