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خلاصہ
I am a highly motivated and performance driven professional with progressive experience assisting customers fulfill their domestic and international travel needs. Possess in-depth knowledge and understanding of all safety and security protocols. I am adept at managing cross-functional teams to deliver best guest experience for all tourists. Proficient in supervising numerous subordinates and managing air traffic flow and facility operations, including coordinating emergency efforts and investigating noise complaints. Highly skilled in anticipating customers’ needs and planning tours accordingly. Consistently achieve record-high customer contentment rankings, improvements to the bottom line, and turnaround of underperforming operations in fast-paced environments.
My key skills include Office Operations Management, Administrative Functions, Document Management, Filing & Records Management, Business Management, High-level Customer Service, Travel Arrangements, Aviation Operations Management, Travel Consulting/Scheduling, Analytical Skills, Problem Resolution, Decision Making Skills, Team Leadership, Microsoft Office (MS Word, Excel and PowerPoint)
My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background.
پراجیکٹس
تجربہ
Travel Counselor
· Played an integral role as the Client Relation Executive for about 2 years in Jeddah KSA and managed all activities for achieving customer satisfaction in the airline industry.
· Rendered a keen of details to manage various activities, such as check in, segregation, loading and offloading.
· Built professional relationships and rapport with each members in order to deliver personalized service and resolve customer service issues appropriately in a timely and professional manner.
· Developed and maintained outstanding relationships with clients and exceeded their expectations for customer service while securing their travel arrangements.
· Coordinated with domestic and foreign control agencies for diplomatic clearances and aircraft operating in the area to ensure safety of flights.
· Analyzed and provided instructions to the pilot based on the position of the aircraft relative to the final approach course, glide path, and distance from touchdown.
· Shoulder the responsibility for various functions, such as visa checking, travel documents, administration work, chat and email support, airline operations, and human resource management.
· Issued control instructions and clearances to air traffic within assigned airspace and on the ground to ensure safe, orderly and expeditious flow of traffic.
· Addressed customer complaints and concerns by collaborating with employees and ensured the swift resolution of issues to preserve customer loyalty in accordance with company policies.
