خلاصہ

Accept and enjoy new challenges and situations, make positive contributions towards the given position, enhance theknowledge, abilities and skills through adding values of the organization.

STRONG SUIT => Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

پراجیکٹس

Gifts for account holders anniversary

تجربہ

کمپنی کا لوگو
ONLINE CHAT SUPPORT
SBT JAPAN PAKISTAN
جنوری ۲۰۲۰ - موجودہ | Karachi, Pakistan


Ensuring good quality service level by ensuring courteous and prompt response.
Ensuring that all queued customers are entertained through live chat and no one has left the chat without the query being answered.
Forward all email quotations received from customers to the respective sales team.
Agent must be hands on with the knowledge of all country’s import policies for educating customers.
Maintaining strong communication & coordination with all stake holders including other back office departments.
Agent shall be working in un-assigned markets for developing business by increasing customers and sales.
Must be able to work in extra hours and shift rotations (Day & Night)
24/7 operations including weekends/national/public holidays.
To remain updated with all markets import policies and procedures.
Ensure timely sharing of Live chat leads and complaints to sales team.
Keep accurate records and document customer service actions and discussions.
Handling complaints and queries (from customers and staff).
Other tasks given by the immediate report from time to time.

کمپنی کا لوگو
Customer care support service representative
WaqarTech Limited
جنوری ۲۰۱۹ - دسمبر ۲۰۱۹ | Karachi, Pakistan


کمپنی کا لوگو
Customer sale support services care representative
flexsource international
جنوری ۲۰۱۵ - دسمبر ۲۰۱۸ | Karachi, Pakistan

کمپنی کا لوگو
Assistant administrator
Devcon Consultant
اپریل ۲۰۱۲ - جولائی ۲۰۱۴ | Karachi, Pakistan

تعلیم

University of Karachi
بیچلرز, بیچلرز ان آرٹس, ‎
International Relations
2021
The Ideal Degree College
ڈپلوما, ‎
Mechanical Engineer
مکمل
2021
Private
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ ان کامرس, ICom‎
Commerce
2018
Karachi Public High School
میٹرک / او لیول, , ‎
Computer Science
فی صد 84%
2010

پیشہ ورانہ مہارتیں

ماہر BGM / DME
ماہر CREATIVITY - LOGICAL & ANALYTICAL
ماہر Customer Service Management
ماہر Customer Service Operations
ماہر Customer Service Representatives
ماہر Decision Making
ماہر E-commerce handling
ماہر Excellence Standard
ماہر Food Knowledge
ماہر Interpersonal Savvy
ماہر Listening to Customers
ماہر Official Assignments
ماہر Oral And Written Communication
ماہر Pursuing News Stories
ماہر Sales Cnversion
ماہر Self-motivation
ماہر Time Management
ماہر رعاية العميل

زبانیں

ماہر اردو
ماہر انگریزی

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