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خلاصہ
A dynamic professional having primarily worked in the Telecom Industry and possessing wide-ranging experience of more than 10 years in various fields – played a successful role in the areas of Franchise Management, Customer Care, Safety Security environment and Sales.
Motivated and energetic person willing to take initiative, while at the same time easily adjusting in teams and having strong conflict resolution and negotiation skills. Ability to deliver on set KPIs, tight deadlines and budgets.
پراجیکٹس
تجربہ
Manager Domestic Tours
• Organizing, Planning and conducting long distance expeditions, travel and tours for groups or individuals.
• Making sure travel runs smoothly from venue to venue without issue.
• To confirm hotel reservations and show times and deal with venue managers.
• Manages the schedules of travel group and look after their finances
• Planning itineraries
• Booking of luxury travel including private plans and luxury accommodations
• Support all operations in office
Assistant Manager Network Security
Part of Telenor managed services
Fueling and fueling vendor management on Network
Security vendor management
Part of HQ Team of TP Network Security
Network security expert
Integral part of Network Security Team assigned the security of physical assets of Telenor Pakistan in the North Region
Part of Telenor managed services project
Vendor management
Close coordination with civil and government security agencies/ authorities
Conflict management with land/ building owners
Network security Specialist
Providing security to physical assets of North Region including BTS, MSC
Monitoring compliance of TP security protocols at Telenor Pakistan network assets, cell sites and other technical sites
Involved in hiring, training and compliance of security personnel with Telenor Pakistan directives
Control of site access at cell sites
Maintaining a record of all faults and coordinating with Technical Division for resolution of the same
Providing travel advisory to Technical Division employees and other cell site related staff
Conflict management with land/ building owners
Senior Exactive Customer Care
Coordinated and resolved Franchise related queries and issues
Compiled daily, weekly and monthly sales and franchise reports for top management
Coordinated with call center team for Customers complaints/updates
Verified and resolved franchise financial problems
Checked and resolved complaints through web complaints management system
Fetched daily reports form web interface of GPRS MMS forwarded to callback departments and kept record and proper follow-ups for same.
Customer Care Executive”
Experience in both outbound and inbound call centers
Handled customer complaints and queries
Dealt with corporate customers
