• Create support tickets using Connect-Wise web based ticketing system to
accurately document files.
 • Answered user inquiries regarding computer, email,software or hardware
inquires to resolution or escalated.
 • Occasionally works during evening or weekend hours when warranted.

 • Manage relationship with Tier 3 teams to drive continuous improvement
while identifying opportunities for additional Tier 1 involvement in incident
resolution
 • Ensure Service Desk phones are answered, voice mails and e-mails
responded to and physical space staffed during business hours

Maintain and manage well-developed professional knowledge of entire
product and services line offered.
 Ensure phone banking activities inclusive of but not restricted to direct
mail, telemarketing cross-selling of bank services and product.
 Logged complaints of customers and resolved it.

Developing and implementing Sale strategies.
 Greeting and directing customers. Providing accurate information (e.g.
product features, pricing and after-sales services)
 Achieving Loan Targets
 Preparing monthly reports for clients.
 Monitoring and reporting on competitor activity
 Dealing with customers, answering queries and questions about specific
products/services

Maintain the record of the employee Prepare Salary, Contract  Resolve the issues of employees, Maintain Personal Files  Maintain all cash record  Working closely with Top Management for Smooth HR and Admin operations  Other Day to day HR and Admin Tasks