To grow in a progressive organization where my experience and enhanced
educational skills can help in achieving the goals of the company. I would like
to exploit my potential and sense of obligation for the benefit of the
RELIANCE AVIATION TECH SERVICES (SERVICE
• Create support tickets using Connect-Wise web based ticketing system to
accurately document files.
• Answered user inquiries regarding computer, email,software or hardware
inquires to resolution or escalated.
• Occasionally works during evening or weekend hours when warranted.
• Manage relationship with Tier 3 teams to drive continuous improvement
while identifying opportunities for additional Tier 1 involvement in incident
• Ensure Service Desk phones are answered, voice mails and e-mails
responded to and physical space staffed during business hours
Maintain and manage well-developed professional knowledge of entire
product and services line offered.
Ensure phone banking activities inclusive of but not restricted to direct
mail, telemarketing cross-selling of bank services and product.
Logged complaints of customers and resolved it.
Developing and implementing Sale strategies.
Greeting and directing customers. Providing accurate information (e.g.
product features, pricing and after-sales services)
Achieving Loan Targets
Preparing monthly reports for clients.
Monitoring and reporting on competitor activity
Dealing with customers, answering queries and questions about specific
Maintain the record of the employee Prepare Salary, Contract ïƒ˜ Resolve the issues of employees, Maintain Personal Files ïƒ˜ Maintain all cash record ïƒ˜ Working closely with Top Management for Smooth HR and Admin operations ïƒ˜ Other Day to day HR and Admin Tasks