• Coordinate contracts terms and conditions with customers, concern departments and workshops to ensure smooth operation and customer satisfaction as per contractual terms and condition.
• Assist Managers in day-to-day coordination and operational activities.
• Monitor and control business operations to meet customer expectations and company goals.
• Liaise between customer and management to ensure delivery of smooth operations.
• Build and maintain strong customer relationship through regular meetings and communications.
• Solving customer complaints.
• Providing replacement vehicle during break down and maintenance.
• Arranging required documents.
• Updating system.
• Follow up with workshop and concerned departments.
• Providing support to customers in vehicle breakdown, maintenance and Services.
• Proper documents filling.

Achievements in Massar Solutions PJSC
• Optimized the fleet and drivers utilization by scheduling the services and maintenance of vehicles in workshops on the route and area of its work.
• Optimized drivers’ overtime by 60% avoiding unnecessary overtime and comparing the vehicle tracking with actual attendance punching machine.
• Optimized the fuel cost implementing necessary steps.
• Achieved customer satisfaction by implementing and negotiating contractual terms with concern persons, departments and taking corrective action.

Operations site Coordinator — (Mar 2013 to Aug 2014)
• Coordinate all transport and drivers related issues with company and customers i.e. Emirates Palace hotel, Ritz Carlton Abu Dhabi Grand Canal hotel, Le Royal Meridien hotel and Abu Dhabi In-Flight Catering (ADIFC).
• Maintaining transport schedule.
• Utilization of resources to optimize fuel cost drivers’ overtime and vehicles usage.
• Preparing fuel consumption report.
• Providing replacement during breakdown and maintenance.
• Taking customer feedback for services and drivers’ grooming.
• Taking corrective actions and solving customer complaints.
• Reporting incidents and accidents.
• Conducting toolbox talk for safety and work procedures.
• Liaise between management and customers.
• Preparing drivers’ attendance and over time.
• Arranging drivers’ and vehicles’ documents required for work.

Achievements in AVIS UAE Rent a Car
• Optimized fuel consumption up to 30% through following steps
a. Eliminate unnecessary idling.
b. Avoiding aggressive driving (such as speeding, rapid acceleration, and braking).
c. Perform required engine maintenance.
d. Maintain optimal tire pressure to increase mileage.
e. Washing Schedule for all buses to reduce the unnecessary trips to workshop.
• Reduced Accidents by 40% implementing daily toolbox talks for safe driving and work procedures.
• Achieved customer satisfaction through regular customer feedback and corrective action about services, drivers’ behaviour and grooming.
• Improved drivers’ behavior and grooming by identifying their weakness and taking corrective action which reduced customer complaints.

• Managing all site office activities independently.
• Managing employees’ attendance.
• Coordinate with Engineers, managers, site staff and departments.
• Vehicles and staff transfer among different projects, sites and divisions.
• Arranging employees’ work related requirements.
• Arranging staff accommodation.
• Managing store for safety material.
• Maintains and ensure proper filing system.
• Preparing Daily & Weekly Site Report.
• Answers telephone calls and reply messages to concerned personnel.
• Faxing, Photocopying and Scanning.
• Responsible for site office stationary stocks.
• Performs other related duties as required and assigned.
• Handling Petty Cash for Site Expenses.