Managing team, Training, troubleshooting and solution providing on software & hardware of All Huawei Mobiles and on customer queries. Make effective of KPI’s achievement and trainings as per Huawei requirement Coordination with dealers, look after and maintain quality services. Reporting on different database of GCC (Prodigy) and Huawei web Based TCS & CCP. Leading DAP\DOA department all Pakistan, Quality Assurance

Perform Service activity for Blackberry handhelds as per RIM/EMS service guide Lines. Maintain all Internal & External SLA’s (Inc. TAT etc) Maintain Stocks (Inc. spare parts, swaps etc) & provide efficient & reliable projections for Spare Parts. Support and coordinate with carriers/dealers/partners in the market on RMA program  Manage and handle escalations/inquiries from partners related to the RMA process and routine activities. Be the pro-active POC for mid-level escalations Liaise with Customer Services and EMS sales team (both Retail/Corporate) to ensure effective and appropriate support services are provided. Arrange follow-up with couriers/dispatch team to ensure smooth and timely collection/delivery mechanism  Work with Back-Office personnel to help them keep a track of RMA deliveries from EMS, Logistics, SCP to end-customers and vice versa. Prepare regular reports for the Support Management team to highlight operational progress and snapshots in all regions. Conduct detailed analysis on business KPIs and interpret information with concise presentation of results whether written or verbal.  Manage the corporate support structure of the EMS RMA program. This will include meeting with corporate clients and draw a mechanism to understand and cater to their needs and requirements. Communication of findings, insights, challenges and recommendations to Service Manager and team.  Assist in dispute resolution related to service requests, payments or other matters.  To continuously strive to maintain and increase the flow of warranty & out of warranty jobs thus contributing to the non-warranty revenue.  To increase the awareness of RMA services and creating a positive approach toward the product in the long run.

Repair all models of Nokia (L1, L2 & L2.5), Control Turn-Around-Time (TAT). Check the software & hardware of All device. Make effective, ESD Control Program. Reporting on different database of Nokia software (RMS). Enhance Technical Skills by Technical and operational trainings. Calibration / Configuration & Maintenance of Equipment / Tester & Machines. Handel DAP / DOA department, Quality Assurance. Work as Customer Sale Representative & Customer Trusted Adviser as well.