The following are the core area/responsibilities:

Managing branch banking transactions cash management, payments receipt, cheque deposit /withdrawals, funds transfer including remittance, inward/outward clearing and collection instruments.
Responsible for account opening for all types of accounts, maintenance status of Dormant/inoperative accounts as per bank’s procedure including KYC/CDD/EDD and AML formalities.
Issuance of cheque books, Pay orders, FOCR and maintain Term Deposits, Zakat declaration, hold mail, LOT’s data done and updated with all required credentials.
Processing of Loan files documentation, Gold evaluation, disbursement, settlement loans on due date/early termination and installment collections for the customers as per bank’s products.
Custodian of all relevant Keys (strong room, cash vault, and gold safe) and custodian of cheque books, security stationary/AOF, SS cards Loan documentations, Legal booklets and PDCs.
Ensure charges recovered/deducted from customers as per Bank’s SOC and all expenses are recorded in daily vouchers.
To ensure marketing bank’s products/services in terms of increasing sales volume, garbing valuable clients, enhancing portfolio and controlling expenses in line with set targets of the branch.
To ensure readiness of the branch Audit, compliance of bank’s regulatory policies, to avoid or timely rectification of audit observations.
Immediate reporting and follow up of fraud and forgery, litigation and policy deviation affairs or transactions with concerned management personal.
To maintain and upkeep of the branch fixed assets, repair work and managing the branch expenditures control within budgeted limits.
Managing and monitoring relevant customer’s queries are to resolve in minimum TAT time to improve a good customer services experience, ensure minimal customer complaints and customer leave the branch satisfied.
Ensure post sale service to the client, Promotes the bank’s products and services; make sure that all marketing material is prominently available and up to date. Consistently cross-sells bank products at every opportunity.

The following are the core area/responsibilities:

Responsible for following up with the branches for data collection and ensured its accuracy, analyzing, and interpreting data, and developed customized solutions to meet business needs.
Responsible for thoroughly reviewing audit reports according to the branch operations SOP and prepared a summary/report of contest points on findings/observations to achieve satisfactory results after discussion with the audit department.
Established a practice of sharing common audit observations/findings with all branch operations staff to facilitate audit preparation.
Responsible for monitoring compliance reports branch-wise and ensure timely closure of their observations with follow-up of branches.
Prepared SBP-required reports, such as Soiled Stock and KRI reports, as well as any other report/detail requested by the SBP, with the help of branches.
To keep updated SBP penalties and arranged meetings/training sessions for its controlling/rectification measures with the branch operations staff.
Responsible for Start of Day (SOD) and End of Day (EOD) activities to ensure banking operations hours for customer service.
Managed the rights allocation of the Auto Banker software for branch operations staff and providing support for any software glitches or network downfalls with the help of the IT department.
To keep updated ROMs branch visits and ensured that all operations staff are aware of the internal and external regulatory framework/policy of the bank.
Managed branch wise operations workload by preparing a disbursement timing report.
Worked with the HR department to manage the recruitment process for branch operations staff.
Responsible for arrange meetings/training sessions (online and physical) for all branch operations staff region wise.
To keep updated the filing records (hard copy) for the branch operations office.
To look forward to attend relevant branches queries have to resolve in minimum TAT time to improve a good branch services experience.

The following are the core areas/responsibilities:

Managed the procurement, sourcing, and purchasing of office supplies and services costeffectively as per bank policy.
Managed the travel desk functions, end-to-end travel planning, hotel bookings, and protocol management.
Managed events and arranged BOD’s/Region-wise meetings according to their requirements and objectives.
Supervised fleet management of the bank’s pool & staff vehicles in which its procurement along with documentation record and its usage for bank\'s officials.
Maintained office supplies inventory by checking stock to determine inventory levels and anticipating and ordering required supplies.
Worked with security companies to manage the deployment of security guards\' services across the branches.
Installation of security equipment (fire alarms, smoke detectors, and fire extinguishers) and handling all relevant complaints, providing end-to-end solutions across the branches.
Conducted fire evacuation/emergency drills to train the staff to respond to any disaster.
Follow up with branches regarding incidents and KRI reporting to maintain organization assets.
Follow up with branches regarding the accounting of fixed assets, ensure their tagging, and place them in their locations.
Prepared payments/invoices by verifying documentation and submitting them to the Finance Department in a timely manner.
Maintained all records of invoices, pay orders issuance, and receiving from the concerned vendors/suppliers.
To ensured office supplies and services as per SLA’s/contracts are valid as per agreed terms & conditions.
Responsible to assist in the preparation of the yearly budget to manage the expenses, efficiently and cost-effectively.
Ability to developed and maintained administrative policy and procedure according to company requirements and standards.
Closed and met the requirements of audit and compliance observations/findings as per SOP.