·        Interpersonal and motivational ability to ensure a strong team approach and the attainment of maximum performance levels and productivity.
·        Successfully implemented new CRM software system and trained staff to maximize the benefits of technology to achieve excellent customer satisfaction levels.
·        To check exception reports, obtain information for discrepancies
·        To resolve and reduce customer complaints and meeting customer service level agreements.
·        To keep accurate records and document customer service actions and discussions
·        To develop service procedures, policies and standards
·        Responsible for successful strategic initiatives to improve team productivity and increase staff retention.
·        Handling customer escalations and all customer relations issues.
·        Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
·        A solid reputation for building productive customer-focused teams enthusiastically committed to achieving outstanding customer service standards.
·        To utilize human resources and assets to achieve qualitative and quantitative targets
·        Training staff to deliver a high standard of customer service
·        Manage Performance Appraisals of the department.

·        To manage the movement of products, equipment and materials etc., in and or out of the country and to comply with relevant local, country and international law and process.
·        Administer all import and export and supervise delivery of all goods to various geographical locations efficiently.
·        Provide an optimal level of customer services and resolve all shipment issues.
·        To monitor and provide response to all custom inquiries and requests and obtain required product certifications for all export and import products for custom clearance.
·        Personal knowledge of relevant export law and procedures tariffs and duties licenses and restrictions
·        Provides assistance to designated accounts for service-related inquiries such as FedEx and non-FedEx caused exceptions.
·        Performs Service Delay Notification (SDN) in times of weather disturbance, mechanical delay, hub closure and other unforeseen events.
·        Compiles, verifies and reports periodic statistical data for purposes of trend analysis and service performance reviews by the Customer Care Manager/ Account Managers/Account Executives on a weekly, monthly and quarterly basis.

·        Worked for practicing physicians and licensed healthcare practitioners in a large group practice
·        Operated as the lead point of contact for any and all matters.
·        Done medical billing for the practices, to the leading US Insurance companies like Medicare, Medicaid, BCBS etc.
·        Ensured all bills are submitted in a time efficient and accurate manner
·        Quickly and resolved medical billing, coding and insurance discrepancies.
·        Verified completeness and accuracy of all paper claims before submission
·        Followed up on unpaid claims and denials
·        Posted charges and adjustments
·        Managed accounts receivable
·        Prepared and process refunds
·        Prepare reports on account status
·        Responded to queries from all external and internal parties

·        Responsibility for all internal & external training.  (300 employees & 3 offices)
·        Responsible for assessing training needs, and designing and delivering training solutions that produced measurable results to the employees and organization.
·        Identified training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers.
·        Implemented Motivational, Leadership & Communication Training sessions.
·        Implemented three-level Training Curriculum for Junior Staff (Office boys etc.).
·        Developed KPIs Plan for the numerous departments.
·        Responsible to prepare monthly Quizzes for several departments.
·        Presented the idea to develop and responsible for implementation of a software related to Performance measurement.

·        Designed and developed training and development programs based on both the organization\'s and the individual\'s needs.
·        Devised individual learning plans.
·        Assisted in managing the delivery of training and development programs.
·        Ensured that statutory training requirements were met.
·        Evaluated training and development programs.
·        Helped line managers and trainers to solve specific training problems, both on a one-to-one basis and in groups.
·        Provided telephonic, online and face-to-face customer service/support.
·        Self-motivation to increase knowledge and skills by in-house trainings and seminars.
·        Calm angry callers, repair trust.
·        Provided excellent product knowledge and guidance to customers on product.
·        Provided informal sales pitch to prospective customers.
·        Operated on CRM, Handled GIS and Google maps, VICIdial and Avaya calling software maintain MIS with Departmental Audits.
·        Highly organized and ability to balance multiple tasks simultaneously.
·        Managed a high-volume workload within a deadline-driven environment.