Uneek clothing and LoadX.Managing Multiple operations related to IT, Warehouse, Lead Generation and Customer Service.• Providing technical backend IT support for Microsoft Dynamics NAV and custom ERP system, fixing basic to advance level bugs in collaboration with the development team. Running quality checks on new updates or new versions of websites. Providing system analysis for systems enhancement and automation.• Managing the payroll of our Uneekclothing warehouse for up to 70 People.• Managing high frequency of Sea and Air containers.• Providing audits for DPD weekly invoices.• Monitoring and processing credit notes for a large number of returns sent back to the warehouse.• Handling HR responsibilities of the Warehouse as well for example shortlisting from Indeed for warehouse operatives, supervisors, and administration.• Fleet management for LoadX UK started in 2019 but closed after 1 year due to Covid. The one-man show managed fleet, customer service, and Competitor Analysis. IT, marketing operations, and system automation.• Managing Customer service team for Uneekclothing. CS team solving a large number of customer queries via emails and calls.• Managing CS team’s hiring, payroll, and quality, also monitoring performance, alongside planning and training.• Developed expertise in process improvement, revenue generation, and business development.

Communicated with customers via several channels to effectively address and resolve client queries. Developed and maintained records of interactions, transactions, comments, and complaints to support the business decision-making process. Coached new hires in the training phase. Delegated tasks to colleagues while establishing and delivering strategic solutions to new issues/situations to management. Resolved clients’ issues/complaints to ensure maximum satisfaction and retention with offered resources.• Joined as an Email Support Executive then promoted to live operations due to exquisite performance, determination, professionalism, and confidence.

Troubleshooting client’s Internet, Phone and TV problems over the phone, related to Network , Router, Modem, Software, VoIP Services– Canadian Region)• Provided solutions from basic to advance level regarding network problems. • Provided upselling service to Smartrix Technologies to build strong relation the existing client. Made sales call to develop business alongside with making strong relationships with customers

US-Based Sales job used to sell medical Grade brace and topical pain medications for Medicare America• Used to be a TOP seller joined as a TSR then promoted as a team lead.• Developed expertise in process improvement, and business development.