خلاصہ

Hard working with a postgraduate degree of MBA in Management Information Systems from Iqra University, Karachi, with the proven ability to work well both independently and as a valued team member. Equipped with management skills in all business functions and a practical understanding of how to apply management and marketing techniques. Accuracy and precision in all tasks results in increased efficiency and successful problem resolution. An enthusiastic and motivated individual who is committed to a career in the marketing field.

پراجیکٹس

Influence of Brand Related User-Generated Content on Facebook
Factors in Advertisements effecting Consumer Buying Decision in Telecom Ind

تجربہ

کمپنی کا لوگو
Creative Writer
Writers Club
مئی ۲۰۱۷ - موجودہ | Karachi, Pakistan

-Regularly produce various content types, including email, social media posts, blogs and white papers
-Actively manage and promote our blog, and pitch articles to relevant third-party platforms
-Edit content produced by other members of the team
-Analyze content marketing metrics and makes changes as needed
-Collaborate with other departments to create innovative content ideas

کمپنی کا لوگو
Program Monitoring Team Lead (Program Production - BOL)
Bol News
مارچ ۲۰۱۷ - موجودہ | Karachi, Pakistan

 Assessment of screen and on-going programs.
 Suggesting stories and news to be discussed in the programs.
 Devising reports and analysis to identify the errors in the shows.
 Managing a team to review the shows in the runtime along with devising the FPC.
 Perform consulting services for management through participation in projects designed to introduce new and/or changing processes.
 Ensuring that all the quality measures and defined SOPs are being followed during the shows.
 Suggesting the guests to be called on the shows according to the highlighted topic along with identifying the technical errors.
 Summary report generation for defining mistakes and issues on daily basis.

کمپنی کا لوگو
Premier Banking Backup Supervisor –Corporate
Bank Alfalah Limited
اپریل ۲۰۱٦ - جون ۲۰۱٦ | Karachi, Pakistan

 Reporting about the issue of the corporate\\premier clients
 Managing the team and task force to give quality services for the priority customers
 Resolving the complaints of the priority customers ( Corporate & Premier)
 Coordinate meetings with mass affluent prospects and existing customers in the branch or at their place of business
 Coordination with different depts. In order to provide quality services to corporate\\premier clients
 Generating weekly reports for the manager regarding the resolution and issues of the clients
 Dealing with the escalated customers on the requests of managers
 Keeping a check and balance of E - form logging and re logging at the backend operations

کمپنی کا لوگو
Banking Officer
Bank Alfalah Limited
ستمبر ۲۰۱۵ - جون ۲۰۱٦ | Karachi, Pakistan

 Solving the queries for the customers
 Handling the transactions and bill payments
 Forwarding the complaints regarding ATMs and Branches
 Maintaining the records of the customers
 MIS manager related to the mistakes and complaints
 Maintaining the quality of the service provided to the customers

کمپنی کا لوگو
Customer Service Executive
IBEX Global - A TRG Company
اگست ۲۰۱۴ - جولائی ۲۰۱۵ | Karachi, Pakistan

• Solving the queries for customers.
• Filing the claims for their mobile devices
• Correspondence with the customers through Email – Esupport
• Troubleshooting their devices (Mobile, Tablets )
• Maintaining relationships with customers

کمپنی کا لوگو
Content Writer and Social Media Manager
Interactive Cells - A Marine Group Company
اگست ۲۰۱۳ - جون ۲۰۱۴ | Karachi, Pakistan

• Management of their social media pages – Coder Avenue, TecIdentity, Orient Textiles
• Content Development:
1. TecIdentity
2. Coder Avenue
3. SEO blog write ups
4. Copywriting
5. Taglines
6. Orient Fashion blog
7. Marketing Proposals

کمپنی کا لوگو
Marketing Intern
KASB Bank Limited
جون ۲۰۱۲ - جولائی ۲۰۱۲ | Karachi, Pakistan

 Marketing Research
 Handling CSR activities
 Designing brand activation models for the school
 Managing the Content for marketing

کمپنی کا لوگو
Content Writer
One Tec Solutions
ستمبر ۲۰۱۱ - جون ۲۰۱۲ | Karachi, Pakistan

• Content Development
1. Thesis Writing
2. Term Papers
3. Blog writing
4. Creative marketing Writing

تعلیم

Iqra University
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, MBA‎
Management Information System
CGPA 2.5/4
2016
Iqra University
بیچلرز, بیچلرز ان بزنس ایڈمنسٹریشن, BBA‎
Marketing (Brand Management, Consumer Behavior)
CGPA 3.1/4
2013
Khatoon e Pakistan Govt Degree Girls College
انٹرمیڈیٹ / اے لیول, , F.Sc Pre-Engineering‎
فی صد 67%
2009
White House Grammar School
میٹرک / او لیول, , Matric in Science‎
فی صد 82%
2007

پیشہ ورانہ مہارتیں

متوسط Accounts Administration
متوسط AMEX
متوسط Clain Management
متوسط Complaint Management
ماہر Conservation Awareness
متوسط Cultural Sensitivities
متوسط Customer Service =
متوسط eBanking
ماہر Executive Presentation Skills
ماہر Handling Assignments
متوسط Record Keeping
متوسط RESTful APIs
متوسط Risk Management and Planning
متوسط Salesforce Administratorv
ماہر Social Studies Subject Command
متوسط Spreadsheet Navigation
متوسط Student Assesment
متوسط Sweeping Knowledge

زبانیں

ماہر انگریزی
ماہر اردو

Hira آپکے جاننے والے