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خلاصہ
I am an automotive enthusiast over 5+ years of sales & marketing experience, having worked with various organizations, including automobile and oil marketing companies.
My expertise lies in Sales, Aftersales and Marketing Operations. I have a proven track record of designing and developing modern retail channels and service facilities, contributing to operational excellence. My primary objective is to continue my professional journey, continually learning, and gaining valuable experience and knowledge. I thrive in positive work environments and passionate about building relationships with new people to foster growth and achievement in various industries.
پراجیکٹس
تجربہ
Assistant Manager - Sales & Marketing
Successfully implemented out of the box retail software nationwide, optimizing Point of Sale systems for efficiency and effectiveness.
Implemented Franchise Operation Manual, Developed SOPs, and conducts monthly operational audits.
Manages inventory planning and management, including stock maintenance of ZIC Lubricants in HTL Express Centers across the South region.
Analyses market segments to identify new business opportunities to expand the HTL Express network significantly by conducting new site visits and developing plans for new retail stores.
Responsible for the B2B & B2C sales & stock maintenance of ZIC Lubricants in HTL Express Centers across the south region, Improved overall sales by 17% in 2022.
Manages regional Service and Sales Operations, ensuring daily operations met targets, staffing requirements, and customer satisfaction.
Designing, Planning and executing branding and promotional activities to increase store sales and achieve targets.
Responsible to handle HTL Express’s social media, customer complaints and queries and to respond them in an effective manner.
Assistant Manager Business Development
Responsible for designing open & targeted Marketing Campaigns for individual & corporate customers, time to time implementation of different value chain products resulting in a 37% increase in the (CPUS) Customer Paid Units Serviced footfall (FY 18-19).
Implementation & Monitoring of TDSP Targets & Criteria & take measures in order to improve operational efficiencies & Customer Satisfaction.
Led a team of 5 executives responsible for maintenance reminder cold-calling, emails & social media marketing & Ads management through different platforms and successfully managed to improve the department’s appointment conversion rate by 16% in two months by strengthening first call resolution & increasing the follow-up rate.
Evaluated manpower training needs and developed Technician training and OJT Plans to improve service quality.
Improve Employee Satisfaction by conducting ES surveys, developed KAIZEN action plans, policies & activities.
Responsible for conducting operational & environmental Audits on a quarterly basis, identified gaps, and ensured that Toyota standards were being implemented.
Led the idea, market research, costing & marketing activities of introducing Mobile Workshop Services.
Application Engineer
• Supervise on-going projects; inspect to assure that the installation is up-to be recommended international standards.
• Installed of 2 x 1120 RT of Kuken Cooling towers at Indus Motor Company, Karachi.
• Initial Installation of 3 x 1500 RT Cooling tower at new building of Getz Pharma Industry, Karachi.
