I am a highly motivated and results-oriented Customer Service Professional who brings along experience of Customer-services,listening to customer's complain carefully and resolving their complaints,guiding the customers about different products,acheiving sales targets and providing the customers quality after-sale service with an assertive yet rapport-building management style. I have completed M.Com from Bahauddin Zakariya University and B.Com from Bahauddin Zakariya University also. I have the ability to provide customer insights, reach company goals and meet bottom-line objectives. Demonstrate excellent interpersonal and research abilities as flexible and analytical with a keen eye for details; efficiently work with cross-functional teams to successfully achieve business goals. My key skills include Client relationship management, sales/ help desk support, Office administration, Complaint handling, problem solving and Team leadership. Currently I am engaged with U-Bank as Relationship Officer, where I am responsible for providing professional and friendly microfinance service,Greet all customers, and resolve all Inquiries, Complaints, and ensure timely recovery to ensure Client satisfaction and retention. Execute operational opportunities and standard operating procedures, while involving in the development of the organizations' customer service improvements. Attached is my resume which showcases my progressive experience and successful track record for leading successful initiatives. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background.
Pitching customers for small loans, opening of new potential accounts to increase branch deposit,ensure timely recovery of loan installments.