1. Develop and implement operational strategies that align with the company\'s overall goals and objectives.
2. Oversee the fulfillment and shipping of orders, ensuring timely and accurate delivery to customers.
3. Manage and motivate a team of customer service representatives, ensuring high-quality service and support for customers.
4. Develop and maintain strong relationships with suppliers and logistics partners, ensuring reliable and cost-effective delivery of products.
5. Monitor and analyze key performance indicators related to operations, and identify opportunities for improvement.
6. Ensure compliance with all relevant regulations and standards, including safety, health, and environmental regulations.
7. Collaborate with other departments, including finance, marketing, and technology, to support cross-functional initiatives and activities

·        Responsible for effective and efficient forecasting of riders as per on going demand and marketing plans.
·        Closely work on identifying area to improve success rate and delivery time to achieve excellent customer experience.
·        Work on improving fleet health by identifying gaps in rider performance such as late login, absence, login duration as per shift, acceptance rat & reach time deviation.
·        Observe / create reports to identify performance gap nationwide at City / zonal level and suggest best practices to improve same.
·        Suggest best practices & set targets to improve utilization of fleet at national level.
·        Do strong coordination with departments in logistics to provide best support in achieving set goals.
·        Improve supply quality by analysing new hire riders’ performance.
·        Closely work on reason for rider churn rate and suggest ways to control same.
·        Improve rider compliance through tech & support department.
·        Closely observe and give feedback in fleet compensation & suggest bonus / incentive to motivate fleet towards achieving company goals.
·        Closely observe & give feedback on processes, system, and policies in all logistics departments to help in achieving excellent rider and customer experience.
·        Provide input in introducing logistics model to achieve ongoing changes / requirements and define matrix required to achieving goals.
·        Work closely with management team at head office for planning, setting targets, budgets, and improve performance.

Manage Goto Own Fleet.
Manage Goto Own fleet daily operations.
Manage Goto Own fleet cash receipts.
Manage Goto Own fleet reporting to managment (Daily,Weekly,Monthly)
Manage 3PL Logistics:
Manage 3rd Party logistics daily operations
Companies including TCS,LCS,Forrun,Callcourier, E2E, Trax ETC
Manage cash flow of 3PL for COD transactions.
Checking invoices.
Settelments of losses (in-transit or 3PL)
Reporting to managment (Daily, weekly, Monthly or On Demand)
Other Task Performed
Develop, analyze and interpret performance metrics data and develop solutions for improvement
Coordinate logistical movements and resolve any hang ups with deliveries.
Collaborate w/ internal & external stake holders on logistics topics.
Ability to make quick and clear decisions while adapting to changing circumstances.
Partners with Manager on implementation strategy for improvements.
Assists manager with daily planning of operational tasks assigned to the team to include development, analysis and implementation of sales, staffing, training, scheduling and associate appreciation programs.
Ability to lead multiple projects at one time
Performs training of departmental personnel utilizing all training tools.
Assisting with the management of suppliers and customers with respect to logistic operations.
Identifying process improvement opportunities within one area of responsibility; developing and implementing effective solutions
Converting transactional data within the Warehouse Management System to information that can be used for process and productivity improvements

Collection Head
Maintain Financials of whole Foodpanda Delivery Nationwide, with the help of assigned HO team and Local hub Teams Nationwide.
Rider Salaries generation , Deductions, Bonuses Till Disbursement of Salaries, further Rider Salary issues which includes Hold Salaries , Conflicts and System errors related to salaries.
Financials Reporting’s, On Daily, Weekly, Fortnightly, Monthly, Quarterly, Half Yearly, and Yearly with Local Finance Teams and Assist Audit Teams in Logistics Module as per requirement.
Maintain and update SOP\'s and Processes, Roll Outs, Further Compliance of Rolled out Process, and Coaching and counselling in case required via available mediums Nationwide.
Further Point of Contact from Foodpanda for Financial Digital Service Providers (Jazz Cash / Easy Paisa / SimSim / HBL Konnect etc).
Leading the part of Rider Attire Inventory Management Nationwide.
Quality in-charge in logistic and Delivery
Keep observation on daily performance of delivery
Analyze data & guide to concern delivery team.
Provide support to delivery team in case of any requirement from Foodpanda head office.
Work on financial reconciliation from operation side.
Do necessary coordination on day to day queries.
Work on area optimization as per requirement.
Mange delivery inventory.
Assist Delivery Manager in managing delivery.
Take actions to do rider attire Quality Checking.
Manage rider salaries.
Share reports regarding business growth.
Contact Center Team lead:-
Responsible for managing a team of more than 10 members.
Responsible for all concern work of operations like capacity planning, performance recording, dealing with restaurant for any order related issue, dealing customer regarding their quarries, responsible to generate emails to internal department for live issues.  Reporting for internal and external (Vendors) teams.
Responsible to send daily operations reports to all departments, Including clients like KFC, McDonalds, OPTP, Nandos etc.
Responsible to maintain salary and attendance/overtime of team work under my supervision.
Responsible for quality assurance of agents and restaurants.