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خلاصہ
I have 10 years’ experience in Customer Relationship Management CRM, Sales & Marketing. My professional objective is to enhance my experience and knowledge base with an open mind on different approaches that will benefit my future employer as well as myself. To be an effective individual and team player who could lead the team towards success by using creativity, innovation, leadership and communication skills.
تجربہ
Assistant Sales Manager
Got the employee of the month award for May 2023.
Done retention calls with unsatisfied customers & convincing 20% of them to keep with the company.
Award won for the customer retention in the month of October, November & December 2022.
Monitoring inventory levels to ensure that there is sufficient stock of items that are likely to sell quickly.
Senior Territory Manager
Got the employee of the month award for 1st Quarter 2019.
Maintained a customer satisfaction rate of 95% for 2019.
Won the Best Performer award of the region in December 2018
E-Commerce Executive
Coordinate order processing, delivery and returns of customer orders.
Implement e-commerce activities.
Manage a diverse service environment.
Manage service quality and customer satisfaction.
Monitor fulfilment of customers\' orders via store pick or delivery service.
Monitor sales, promotions, marketing and social media programmes, and activities over digital platforms.
Track and report business outcome of data-driven insights.
Call Center & Back-end Resolution Specialist
Serve customers in opening new accounts, updating current accounts and closing accounts.
Assist customers with routine account-related requests such as:
Funds transfers
Money transaction procedure guidance through mobile to mobile, mobile to CNIC & mobile to bank account transfer procedure.
Bank deposit products and service charges.
Escalate calls to appropriate department for customer resolution.
ATM & Debit Card usage and limits
Checking and savings account transactions
Funds availability
ACH & Debit Card Disputes
Bank interest rates
New Promotions
Internet banking including bill pay and mobile banking
Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
Evaluate customer requests for service charge refunds and guide necessary process for refund customer service charges as necessary.
Actively participate in training programs to maintain and acquire additional job knowledge and skills.
Maintains the highest level of confidentiality with all information obtained.
Perform as a team member in allocating and coordinating the work flow.
Contribute to the fulfillment of department and company objectives and goals.
Comply with all department and company policies, procedures and regulations.
