Experienced Relationship Manager with a demonstrated history of working in the BFI / NBFI industry. Skilled in Corporate , Housing Finance, SME Banking and Fintechs. Strong sales professional with a Master of Business Administration - MBA from Khadim Ali Shah Bukhari Institute of Technology.Certified in Digital Marketing (GOOGLE Certification) and able to built and manage business Digitally.
* I have established Karachi branch from Scratch.
* From Procurement / construction to the final Execution of all the matters are handled alone.
* Currently managing Administration / Marketing / Sales / Finance of Karachi branch.
* Im the sole representative of B2B channel partners in Karachi and inducting more consultants in our Channel partners.
* Running team of 11 sales persons and 2 Admin support staff in Karachi office.
Develop and implement sales strategies to achieve company objectives.
Identify new business opportunities and explore potential markets.
Manage and motivate the sales team to achieve individual and team targets.
Monitor sales performance and provide regular reports to senior management.
Conduct market research and stay updated on industry trends and competitor activities.
Collaborate with the marketing team to develop effective promotional campaigns.
Recruit, train, and mentor sales team members.
Set performance goals, provide feedback, and conduct performance evaluations.
Foster a positive and collaborative work environment to enhance team productivity.
Encourage skill development and provide necessary support and resources.
Promote a customer-centric culture and ensure exceptional service delivery.
Oversee day-to-day operations of the branch, ensuring smooth functioning.
Monitor and manage budgets, expenses, and financial performance.
Implement policies, procedures, and systems to enhance operational efficiency.
Maintain compliance with legal and regulatory requirements.
Coordinate with other departments to streamline processes and improve customer experience.
Client Relationship Management:
Build and maintain strong relationships with existing and potential clients.
Act as a key point of contact for major clients and address their concerns.
Understand clients\\\\\\\' needs and provide appropriate solutions and services.
Ensure timely and accurate communication with clients regarding updates and opportunities.
Proactively identify opportunities to upsell or cross-sell services to clients.
Corporate served KPT, AGP-Sindh, FBR, DUHS, CAA.
Responsible for Corporate/ Government/ Normal Customers cases including Sales pitch, Profiling, Departmental visits for Lead generation etc
Processing of fresh investment cases, ( Corporate / Normal) including Site Inspections, Verifications, registeries etc
Telephone calls to Leads (customer), applied through Web Mail,
Conducting formal appraisals of land or property,
Evaluating properties to establish completions and market values.
Profficient in examining of physical conditions, size, structure and quality of the property.
Identifying property repairs and improvements and estimating depreciation factors and recent property sales to determine market of the property.
Assisting Manager Law for diligently examining/ scrutinizing of property title documents.
Make prompt decisions regarding ownership of property documents as per provided chain like GPA, Sub GPA from concern registrar offices as well as foreign affairs.
ROSHAN DIGITAL UNITRELATIONSHIP MANAGER (Roshan Apni Car/ Roshan Apna ghar)
Facilitating Non Resident Pakistanis globally.
Educating Non Resident Pakistanis about the products ( Roshan Apni -Car / Roshan Apna Ghar)
Resolving querries of Non Resident Pakistanis
Resolving discrepancies marked to Non Resident Pakistanis.
End to end Support to Non Resident Pakistanis on verifications / credit reports/ Dealers quotations / Valuations / Appraisals etc.
CONSUMER BANKING DIVISIONRELATIONSHIP MANAGER
Corporate Served Engro, Pakistan Army, Pakistan Airforce, Utopia, GSK Pakistan.
Marketing of Corporate deals with Corp clients Especially House Finance Product.
Schedule meetings with clients on regular intervals.
Visit Branches on regular basis to generate new leads referred from the branches
Main focusing products are Mortgages especially Pak Army Housing, Low cost Naya Pakistan Housing
Creation and publication of all marketing material in line with marketing plans.
Planning and implementing promotional campaigns.
Marketing material Vendor Management,
Proactively and constantly manage existing client relationships.
Collaborate with Pan Pakistan team around for(sales, marketing, roadshows, product development)
Month End Business Reporting to HOD.
Developing long-term strategic relationships with key stakeholders ( PBA approved valuators, Insurance firms, Corporate clients etc)
Liason with CAD for Housing Cases for the coverage of Life insurance from EFU and also persue for extra mortality cases for negotiations.
Draft various business reports for Pan Pakistan team performance - Experience of leading a B2B sales team of seven sales persons
Ubl Omni Operations.
-Processing of Digital Payments.
-Disbursement and commission handling
-Familiar with New Omni Account opening system.
-Collection and settlement of Fees and billings payments..
- Drafting Quotations, delivery orders etc. - Shipping samples to clients as per Manager instructions. - Inspection of Finished Marble, onyx slabs with QC stickers - Arrangment of shipping cargo trucks for deliveries to port. - Record keeping of weboc, GD, and Shipping documents. - Email response on Clients requests