خلاصہ

Upbeat, highly persuasive and customer service-oriented professional with 6+ years of experience in call center industry . Well-spoken and friendly team player who is equipped with practical problem-solving skills. Accustomed to working professionally and efficiently in team-oriented, fast-paced environments. Demonstrated telephone etiquette along with proven listening skills and keen attention to detail.


تجربہ

کمپنی کا لوگو
Supervisor-Trainer-Team Lead
Taxis
اگست ۲۰۱۷ - موجودہ | Nottinghamshire, United Kingdom

Working as Executive Customer Support operator in Uk taxis based in (Brownhills, Cannock, Birmingham, Milton Keynes, Northampton, Wellingborough, Bedford, Towcester, Kettering, London and other cities)

کمپنی کا لوگو
TSR
EMC BPO
جنوری ۲۰۱۷ - اپریل ۲۰۱۷ | Lahore, Pakistan


کمپنی کا لوگو
CSR/CASE VERIFIER
Black Arrow Communications
مارچ ۲۰۱۴ - اپریل ۲۰۱٦ | Lahore, Pakistan


کمپنی کا لوگو
CSR
Pakistan Telecommunication Company Limited (PTCL)
فروری ۲۰۱۳ - مارچ ۲۰۱۴ | Lahore, Pakistan


تعلیم

University of the Punjab
بیچلرز, بیچلرز ان سائنس, ‎
Economics
2018
Punjab Group of Colleges New Muslim Town Lahore
انٹرمیڈیٹ / اے لیول, , ‎
FSc Pre Eng
2014
Lahore Grammar School (LGS)
میٹرک / او لیول, , ‎
Computer Science, Mathematics, Physics
2012

پیشہ ورانہ مہارتیں

متوسط Active Listening
متوسط Adaptive Management
متوسط American English
ماہر British English
متوسط Call Center Development
ماہر Call Center Management
ماہر Call Centre
ماہر Call Control
ماہر Call Controls
ماہر Call Quality
متوسط Chat Support
متوسط Client Support & Customer Service
ماہر Committed Customer Services
متوسط Conflict Resolution
ماہر Customer Satisfactio
ماہر Customer Service Operations
ماہر Customer Services
ماہر Customer Support Operations
ماہر Dispatchers
ماہر Dispatching
ماہر English Speaking
ماہر Fluency in Bengali
ماہر Fluent In English / Urdu
ماہر Global Customer Services
ماہر Inbound Skills
ماہر International awareness
متوسط Multitasking Skills
ماہر Solid Computer Skills
ماہر Spoken English
ماہر Sweeper Knowledge
ماہر Verbal Written Communicator

زبانیں

ماہر انگریزی

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