Support users with software, hardware and network issues.
Managed service follow-up communications, confirming satisfactory          resolution of customers’ service request via email and phone.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Answered customer support inquiries vis specialized ticket tracking system named Autotask-Datto.
Provide remote support to users.
Mapping shared network drives in user profiles.
Created user accounts and managed access control in Active Directory.
Maintained servers and systems to keep networks fully operational during peak periods.
Providing basic SAP Administration.
Managing applications shared through virtualization software Citrix XenApp.
Session and application management from Citrix Delivery Service Console.
Configure hardware, devices and software to set up work stations for employees.
Managing endpoint security software Bitdefender.
Managing soft phone software Horizon.
Managing inventory of IT Equipments.
Monitoring network with Nagios Monitoring Tool.

Windows installation and configuration.
Unattended installation of software.
Troubleshooting MS Office issues.
Providing desktop support.
Providing network support making cables and patching.
Installation and troubleshooting of printers.
Creating virtual machines like windows, servers and also installing roles like Active Directory.
Microsoft Outlook usage and providing its support to users.

Answered incoming telephone calls, took down messages and provided information.
Delivered support by handling range of routine and special requirements.
Stock managements.
Collaborated in professional team to solve workflow issues.
Sorted and organized files, spreadsheets and reports.