·       Work in coordination with Supervisor in implementing IT Policy and standard procedures advised by HQ
·       Install and configure computer hardware, network equipment and printers, operating systems and user    applications.
·       Responsible for smooth operation of installed IT Network within MC Islamabad and Lahore offices
·       Run and maintain basic Server services including DHCP, File-tree, Web Server etc
·       Ensure system backup system is in place on user systems as well as backup on cloud through server is functional Confirm user data security
·       Regularly monitor and maintain computer systems and networks for standardization
·       Ensure all MC computers’ security, Anti-virus installed and up to date
·       Set up new users\' accounts and profiles on systems and in Server
·       Provide support in procedural documentation and relevant reports
·       Troubleshooting/Provision of technical onsite/remote support to staff as required through on phone requests
·       Facilitate staff in virtual/remote calls and meetings
·       Help Inventory Controller in maintaining accurate and updated IT equipment Inventory
·       Regular visits to MC Lahore office for support and standardization of systems
Procurement of small items and process IT related payments

·         Technical support to staff and troubleshoot computer problems and maintenance tasks
·         Provide direct support to users to set up hardware or software, diagnosing connectivity or data access problems.
·         provide support users access shared drives and devices (Printers, Scanners, NAS)
·         Install and update company software and hardware as needed
·         Updating computer items, servers and network
·         Resolving all issues co-workers have with their IT systems and Networks.
·         Supporting the day-to-day operations of our computer network.
·         Maintain problem documentations and their resolution procedures for reference procedures.
·         Responsible for the management and maintenance of all audio and video conference equipment, internal and external Webinar and seminars on zoom and Microsoft teams

Description of Responsibilities:
·         Performing disaster recovery operations and data backups when required.
·         Protecting data, software and hardware by coordinating. Planning and implementing network security measures.
·         Provide real time support and training to internal staff/departments on day to day IT related queries.
·         Troubleshooting, diagnosing and resolving hardware, software and other network and system problems using Microsoft System Centre Configuration Manager.
·         Replacing faulty network hardware components when required.
·         Maintaining, configuring and monitoring virus protection software and email applications.
·         Monitoring and reporting network performance to determine if adjustments need to be made.
·         Conferring with network users about solving existing system problems.
·         Coordinating computer network access and use.
·         Designing, configuring and testing networking software, computer hardware and operating system.
·         Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware and configurations.

As a IT Officer
• Responsible for the availability of up-to-date hardware (laptops, servers, all PCs) in accordance with current HI standards

• Installing and maintenance of PCs, notebooks, printers, digital cameras, scanners and other hardware

• Maintaining a Microsoft Windows Server 2012 Active Directory Infrastructure using Microsoft System Centre Configuration Manager.

• Providing technical support to the programme by dealing with questions and problems relating to IT and databases

• Backs up data and deals with the problem of data security

• Provides and maintains backup programmes to ensure system availability

• responsible for the availability of the Internet/ Wi-Fi, installs any updates and ensures routine, professional maintenance of the necessary hardware

• Documents the installation and settings on the server and all computers

• Maintain inventory of IT equipment with updated status
• Installing, Administering, and Configuring Microsoft Windows 10,8.7

• Installation, configuration and Troubleshooting of LAN

• Regularly updating computer software

• Tests new or upgraded software and updates all the software to the latest versions

• Lookout for viruses & keep Servers/PCs updated with latest antivirus patches.

• Manage IP Addresses & Admin-User login / passwords

• Manage the travel, payments process, travel advances both domestic and international.

As a Logistics
•
• Responsible for preparation of RFQ, PSR, PRF, PO, Travel Request Form, Comparison Sheet.

• Prepare price list and comparison sheet and update in supplier database.

• Purchasing and dealing with vendors

• Call for Tender opening and procurement committee sessions

• Responsible for all kind of clerical work.

• Working in the day-to-day operation of the office including monitoring and maintenance of office supplies and resources

• Providing general administrative support and assistance to the country office and Program offices in all over country

• Keep up to date stock record, Monthly follow-ups

• Generating Purchase Requests

• Issuing Purchase Orders for supplies

• Close coordination with Admin/HR department for replenishment/purchase of supplies, stationery and other items as per request

• Keep and maintain proper filing system of logistics and procurement department

·         Working in the day-to-day operation of the office including monitoring and maintenance of office supplies and resources
·         Providing general administrative support and assistance to the country office and Program offices in all over country
·         Maintain and update inventory in Islamabad office, filed offices and with partners, which is purchased.
·         Maintain inventory with updated status.
·         Prepare checklist of the opened tenders
·         Assist procurement department with respect to procurement.
·         Consults with suppliers to guarantee the availability of the network, telephone system and IT hardware
·         Documentation of clerical work for future reference (contracts, follow up on extension letters and other official letters, travel and accommodation, procurement processes, payments Process, invoices, payments checks).
·         Close coordination with Admin/HR department for replenishment/purchase of supplies, stationery and other items as per request
·         All kind of clerical work
·         Manage the travel, payments process, travel advances both domestic and international
·         Keep and maintain proper filing system of logistics and procurement department
·         Provide ICT Helpdesk support and training Be a point of contact for all ICT related issues including all hardware (Desktop, Laptop, printers, digital cameras, scanners, Projector etc.) and Network problems.
·         Responsible for all kind of IT budget, clerical work and logistics for IT department.
·         Maintain and reporting the IT budget and update in SAP
·         Manage the travel, payments process, travel advances both domestic and international.
·         Publishing advertisements on Plan’s websites e.g., Jobs (Internal & External), Call for Proposals & Tender Notices etc.
·         Procurement of IT equipment according IT budget (recommending specs, following up on the progress, inspection upon delivery and keeping the warranties) using SAP
·         Manage Exchange Server on Officer 365
·         Responsible for Installation, maintains and configuration of corporate software (e.g. MS Office, PPM, inventory System, financial software)
·         Implementation and monitoring of firewalls
·         Updating, design and implementation of disaster recovery policy and the contents Disaster recovery box twice a year.
·         Trouble shooting of Windows 7,8 and Windows 2008/2012 Server
·         Manage Rack Mounted Server Machines.
·         Maintaining, troubleshooting and reporting medium sized networks (LAN and WAN)
·         Managing backups using industry standards.
·         Keeps/organizes inventories of hardware, software and ICT documentation using SAP.
·         Provide technical support to MIS team and user in other regional offices, including Internet / Email, administration.
·         Setup and maintain Onsite and Offsite Backups of corporate data at CO and other PUs
·         Working within a small ICT MIS team and above 230 staff members (local and remote users)
 

Ensure the smooth IT operation LAN, Window Server 2008, TMG 2010, Internet, ServerManagement, Networking, Printer and all equipment’s, Troubleshooting etc.Provide IT and technical support.Maintain inventory report

Configuring and managing ADS, DHCP, DNS and customized GPO implemented on allunits level.Managing Linux based servers Asterisk and VOIP at user end and server end, WindowsServer 2003.Windows Server 2008, Windows Server 2012, MS SQL Server.Page 4 of 5Internet Security and Acceleration server 2004/2006 (ISA) in order to provide securemail and internet availability to the office employees.Managing Layer 3 switches installed on all the edge points of the organization.Design and Managing a periodical Backup strategy of the corporate data maintaining itsconfidentiality and integrity.All kinds of client side support including installation, configuration and maintenance ofclient machines, network printers and scanners for more than 30 client machines runningwith Microsoft windows 7, Vista & windows XP operating systems.

Maintaining a Microsoft Windows Server 2003 Active Directory InfrastructureMaintaining 3 labs,2 wired and 1 wireless with above 100 computersInstalling, Administering, and Configuring Microsoft Windows XP ProfessionalInstallation, configuration and Troubleshooting of LANInstallation of different software on client machinesTroubleshooting of computer hardware and switchesManage following Servers:DNS – DHCP - ISA - FTP - FILE SERVER - DATABASELookout for viruses & keep Servers/PCs updated with latest antivirus patches.Make policies / rules for users on how to use emails, internet, LAN etc.Manage IP Addresses & Admin-User login / passwordsSet up student and staff accounts of File server