خلاصہ

My core skills are in Customer Service, Quality assurance. I have worked on various positions in different industries. I can easily adapt to any work environment and I am not afraid of new challenges or new roles. Im good at learning things very quickly so that I am able to take up the job assigned with ease and do it with efficiency. With these qualities, along with my confidence, professionalism, positive attitude, strong personality, and my enthusiasm and commitment, there is no task too big or small for me.

پراجیکٹس

Foodpanda APAC

تجربہ

کمپنی کا لوگو
Manager Customer and Provider Support
Bigtoe Pose Inc
فروری ۲۰۲۲ - موجودہ | New York, USA

کمپنی کا لوگو
Advance Resolution Lead
Digital billing services
فروری ۲۰۲۱ - جنوری ۲۰۲۲ | Lahore, Pakistan

کمپنی کا لوگو
Quality Assurance Analyst
Mindbridge Pvt. Ltd.
نومبر ۲۰۱۹ - جنوری ۲۰۲۱ | Lahore, Pakistan

کمپنی کا لوگو
Customer Service Executive
IBEX Global
اپریل ۲۰۱۹ - دسمبر ۲۰۱۹ | Lahore, Pakistan

Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken on calls. Referred unresolved requests to designated departments for further investigation

تعلیم

Virtual University of Pakistan
بیچلرز, بیچلرز ان سائنس, BSCS‎
Computer Science
CGPA 3.12/4
2021
Punjab Group of Colleges
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ ان کمپیوٹر سائنس, ICS‎
Computer Science
فی صد 70%
2017

پیشہ ورانہ مہارتیں

ماہر AutoCAD 
ماہر Chat Support
متوسط Client Deailing
ماہر Complaint Handling
ماہر Confidential Data Handling
ماہر CRM Command
ماہر Email Handling
ماہر Email Support
ماہر Fluency in Bengali
ماہر Fluent in English
ماہر Global Customer Services
ماہر Listening to Customers
ماہر Live Chat Support
ماہر ommunications Skills
ماہر PPC Command
ماہر Pressure Management
ماہر Process Operations Handling
ماہر Product Support Skills
ماہر Proficiency in English
ماہر Quantitative Researchingv
ماہر Record Keeping
ماہر Recruiting Strategy
ماہر Remote Troubleshooting
ماہر Responsiveness
ماہر Root Cause Problem Solving
ماہر Telemarketing English
ماہر Typing
ماہر Typing Speed
متوسط محادثة المبيعات
ماہر Verbal and Written Communication Skills
متوسط Voice & Accent
ماہر Voice Support
ماہر Written Oral and Communication
ماہر Written Skills
ماہر المهارات الهاتفية

زبانیں

ماہر اردو
ماہر انگریزی