Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
خلاصہ
A well-presented, highly professional banker & business administrator who has in-depth experience of banking
Operations and administration. My experience as Branch Operations Manager enable me to plan, direct and control
the cash counter services and branch operations in the line with defined policies and procedures by distribution of
work among branch staff through well-define tasks and responsibility while achieving timely and accurate processing
of deliverables and provision of quality service to customers. Service quality is backbone of every organization, my
experience as Service Quality Officer (SQO) with BankIslami Pakistan Ltd has enabled me to offer services with
maximum quality standards and understanding of customers needs and expectations. Able to gain the trust of
customer by interacting all backgrounds. My experience with Pakistan Tobacco Co. as Admin. Officer gave me deep
insight into modern administration tools and enhanced my administration and management skills. I am now looking
forward to making a significant contribution to a financial institution that offer a genuine opportunity for progression.
پراجیکٹس
تجربہ
Branch Operations Manager
Major Responsibility
Implement strategy and action plans to improve audit rating of branch
Implement AML/CFT policy and emphasize on due diligence of all transactions in branch
Ensure Operational Standards and Procedures are compliant with bank Policies and SBP Regulations
Ensure proper daily cross checking of bank's activity report, monitoring of suspense GL and reconciliation of accounts as per bank operation manual
Manage clearing, remittances, collections, online operations, cheque book and ATM issuance, in order to ensure that correct procedures are adopted mitigating the risk involved.
Timely and accurate periodic reporting to H.O and Regulatory Authorities including SBP
Control the expenses of branch to maximize the profitability
Efficiently monitoring and handling of Administrative and HR Matters of branch
Keep team motivated, delegate tasks as per skill and competencies of staff, ensure timely completion of job descriptions, goal settings and performance appraisa
Branch Operations Manager
Branch Operations Manager
Customer Services Officer
Major Responsibilities
Account Opening Operations
Clearing Operations
Funds Transfer Operations
Cash Operations
Foreign Remittance Operations
PRI (Pakistan Remittance initiative) payment
ATM Operations
Counter services
And all other Basic Branch Banking Operations
Service Quality Officer
Job Description
Implementation of quality assurance laws, rules and regulations at Branch.
Handling customer service issues and complaints.
Delivery of information about Bank's Products and Personalize service to Customers.
Establish good relationships with existing and walk-in customers.
Reporting of Branch, ATM health, Dress code and attendance of staff.
Admin (Officer Supervisor )
(Worked as Officer Supervisor with Carriage & Piece Rate Contractor in Pakistan Tobacco Company Limited)
Job Description
Supervision of administration affairs
CF (Contingent Fund) Control
Bank Account reconciliations
Record management
Piece Rate matters
EHS (Environmental, Health and Safety) reporting
Bar Codes Handling.
