خلاصہ

With a rich background spanning four years in the BPO industry, I've cultivated expertise in providing top-notch customer service across diverse channels including calls, live chats, and emails. Additionally, my adeptness in generating revenue leads through SMS marketing underscores my proactive approach towards achieving client objectives.

As a fluent English speaker and attentive listener, I leverage my language skills to deliver exceptional results, ensuring both customer and client satisfaction while fostering positive feedback and maintaining stringent quality standards.

Equipped with my personal laptop, a robust internet connection, and essential work accessories, I am committed to delivering professional services seamlessly and without interruption. Moreover, I've dedicated a noise-free workspace to enhance communication effectiveness and facilitate efficient interactions.

Proficient in English, Urdu, and Punjabi, I possess the linguistic prowess to cater to a diverse clientele effectively. Furthermore, my proficiency in ticketing tools and CRMs such as Zendesk/Zopim, Freshdesk, Bitrix, Podio, and Salesforce underscores my ability to streamline processes and manage tasks efficiently.

In addition to strong communication skills, I excel in workload management, issue resolution, and punctuality. My experience in team management, coupled with a steadfast commitment to customer and client data privacy, reflects my dedication to upholding the highest standards of professionalism.

Available round-the-clock, I am fully prepared to deliver prompt, reliable, and quality service. With a focus on punctuality, satisfaction, and reliability, I am poised to contribute positively to any team or project.

تجربہ

کمپنی کا لوگو
Support Engineer
CrecenTech Systems Private Limited
اگست ۲۰۲۱ - فروری ۲۰۲۴ | Lahore, Pakistan

کمپنی کا لوگو
Customers Service Representative
Digitech Outsourcing Solutions
نومبر ۲۰۲۰ - مارچ ۲۰۲۱ | Lahore, Pakistan

کمپنی کا لوگو
Customer Service Representative
Mindbridge Pvt. Ltd.
مارچ ۲۰۱۹ - جون ۲۰۲۴ | Lahore, Pakistan

تعلیم

University of the Punjab
بیچلرز, بیچلرز ان آرٹس, Mass communication‎
Mass Communication, Sociology, Staistics
CGPA 3.47/4
2020

پیشہ ورانہ مہارتیں

ماہر Active Listening
متوسط Adaptable to Changes
ماہر American Acssant
ماہر Answering Inquiries
ماہر Aseptic Technique Knowledge
متوسط Brand Development
ماہر British Accent
متوسط Call Control
ماہر Chat Support Skills
متوسط Client Follow Up
ماہر Cold Calling
ماہر Communication Skills
ماہر Composition Knowledge
ماہر Coordination Skillss
متوسط Customer Acquisition Skills
ماہر Customer Care Representation
متوسط Customer Dealing 
ماہر Customer Satisfaction Management
ماہر Customer Service
ماہر Ecellent Communication Skills
ماہر Email Support
ماہر English Fluency
ماہر Excellent written & oral communication
متوسط Extraordinary Communication Skills
ماہر Fluent in English
ماہر Global Customer Services
متوسط Inspection Implementation
ماہر Learning
ماہر Listening to Customers
ماہر Live Chat
ماہر Live Chat Handling
متوسط Multi-Cultural Team Management
ماہر Multitasking Skills
متوسط Organizational Leadership
متوسط Outgoing Calls
ماہر Problem Analysis Skills
متوسط Process Operations Handling
ابتدائی Project Administration
ابتدائی Project Team Management
ماہر Spreadsheet Navigation
ماہر Strategic Sales
ماہر Transaction Record Management
متوسط Typing Speed
ماہر Vocabulary Command
ماہر Web Chat
ماہر Workout Classes
ماہر عمليات خدمة العملاء

زبانیں

ماہر انگریزی
ماہر اردو
ماہر پنجابی