With a rich background spanning four years in the BPO industry, I've cultivated expertise in providing top-notch customer service across diverse channels including calls, live chats, and emails. Additionally, my adeptness in generating revenue leads through SMS marketing underscores my proactive approach towards achieving client objectives.

As a fluent English speaker and attentive listener, I leverage my language skills to deliver exceptional results, ensuring both customer and client satisfaction while fostering positive feedback and maintaining stringent quality standards.

Equipped with my personal laptop, a robust internet connection, and essential work accessories, I am committed to delivering professional services seamlessly and without interruption. Moreover, I've dedicated a noise-free workspace to enhance communication effectiveness and facilitate efficient interactions.

Proficient in English, Urdu, and Punjabi, I possess the linguistic prowess to cater to a diverse clientele effectively. Furthermore, my proficiency in ticketing tools and CRMs such as Zendesk/Zopim, Freshdesk, Bitrix, Podio, and Salesforce underscores my ability to streamline processes and manage tasks efficiently.

In addition to strong communication skills, I excel in workload management, issue resolution, and punctuality. My experience in team management, coupled with a steadfast commitment to customer and client data privacy, reflects my dedication to upholding the highest standards of professionalism.

Available round-the-clock, I am fully prepared to deliver prompt, reliable, and quality service. With a focus on punctuality, satisfaction, and reliability, I am poised to contribute positively to any team or project.