Reporting,Analysis and responsible for retail sales north region operations, monthly closing of reports and preparation of various reports reconciliations, as per pre-defined schedules and targeted dates.As a Customer Service Representative in Business center environment, knowledge of telecommunications, processes and systems, as well as department policies and procedures.Responsible for answering and diagnosing quires from customers. Perform initial diagnosis and take actions to correct problem.Provide information to the customer regarding the current status or resolution of the reported trouble in accordance with procedures. Perform time management skills to maintain the service level so the targets are achieved in time.