Presided over the corporate team. Central II 
Supported the sales team to make sure each individual was equipped, trained, and understood their personal goals to accomplish the company goals.
Maintained local client relationships through e-mail blasts, on-site receptions, lobby presentations, and outside sales calls.
Designed power point presentation to showcase competencies and enhance company visibility. 
Created new marketing plan contributed to revenue growth 
Managed corporate accounts in central II , key accounts including interloop Pvt LTD ,Sadaqat Limited , Arshad group and many other SME’s 
Negotiated guidelines, rates, and service with clients 
Provided leadership direction and mentored account management team on client strategies, market and competitor trends, retention, identifying leverage points and buyer influences, and assisted in 3rd party closes. 
Planned with the executive team and vendors to determine company growth in product resources, location and market share. 
Instituted sales forecast and marketing goals to achieve aggressive company growth goals.

• Provide administrative assistance for all ACCA events in Faisalabad region. Assist the team to meet all targets deadlines in preparing for ACCA event such as affiliate meetings, certificate handling over ceremonies, Employer and new member events.
• Support customer service team achieve regional targets by supporting recruitment initiatives by conducting public presentation, (Schools, colleges, career fair etc.) on the ACCA foundation level qualification
• Interact with students, ALP’s and LP partners and undertake all activities in accordance with ACCA policy.
• On monthly basis identify opportunities for campaigns, and outreaches.
• Responsible to consults, researches, negotiates and monitors contracts and agreements with outside suppliers, service providers, leasing agents and others.
• Responds to requests from the public and other governmental and private entities for organizational, technical, operational and administrative information about the division
• Perform administrative duties independently under general, minimal supervision within specific assignments.
• Business relationship management with suppliers, vendors and service providers
• HR Administrative support to all departments

• Responsible for reaching budgeted financial goals in one or more of our key customer retention categories - saves and reinstatement, customer longevity, load ups, and cross sell - using a variety of communication media including invoice text, inserts, email and telemarketing.
• Oversee the creative and production processes and campaigns successful execution.
• Analyze campaign outcomes in detail, using different techniques.
• Participate in a variety of special projects as requested, including explorations of system or process improvements, new retention categories, and joint projects with Customer Service.
• Working with customer service, marketing & operational department to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value.
• Part of recruitment process in company as a recruitment consultant and assessing prospective applicants
• Participated in developing department goals, objectives, and systems.

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

• Managed a high-volume workload within a deadline-driven environment. Resolved an average of 350 inquiries and consistently met performance benchmarks in all areas (speed, accuracy, volume).
• Helped company attain the highest customer service ratings earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
• Recognized as \"Top Customer Service/Sales Rep\" (out of 200 reps in division). Ranking was based on accuracy, customer service, duration of calls and availability.
• Worked in Mobile Number Portability department for 1 month on rotational basis.
• Contributed to increase sale by improving lead-generation and sales-tracking techniques.