Leading Revenue Assurance and Projects management. People management and development of 25 head counts. Contact center, Collection team and Walk in centers. Recruit, coaches, mentor and develop team and nurture an environment where they can excel through encouragement and empowerment. Ensure to achieve monthly targets of teams and department. Ensure to implement company policies and align objectives as per company objectives. Composes team KPI\'s as per objectives of the company. Cultivate culture of improved customer experience and create and keep up team road map that back the over expressed objectives. Engage team in productive activities for motivation, improve efficiency and more productivity. Interact with Sales teams, Software team, technical team and lead end to end projects including planning, forecasting and focus on desired results to improve customer experience and increase revenues. Always ready to go beyond to facilitate internal and external team members. Close coordination within department and with stakeholders for developing and automate system/processes. Ensure the culture of compliance with SOP and regulations, good corporate governance principles and best practices in the Company/Industry. Verify the Revenue Streams (Data, Voice, Video and VAS) of the company. Review fraud and revenue assurance strategy, plan and prioritize actions.Understand the customer requirement pertaining to special projects and guide teams as per requirements. Manage operation and take ownership of each project, including project plan, scope, success criteria, schedule, risks and resource requirements.Maintained healthy relationship and recover dues by providing excellent support to Embassies like US , BHC, AHC, Saudi embassy, Banks and Corporate/SLA Clients like DFID. Risk-management/aging analysis of receivables and suggestion for collection of dues and provision of bad debts. Ensure the completeness of daily operations and continued improvement in processes. Excellent reporting and presentation skills and reporting directly to VP and CEO. Analyze budget to maintain control of expenditures and report to management

Managing team and directly report to Manager and Vice President.
Maintained KPI\'s and working on process improvement. Handling team and keep them motivated to provide excellent support and services to customers.
Calculation of Commission and Incentives for Collection and Customer services teams.
Resolve day to day customer\'s queries and improve the system.
Relationship Manager of Cybernet, Multinet, Ericsson, Canadian High Commission, British High Commission, Govt. institutions, Banks and several other MNCs for long term relationship and growth.
Clients meeting for credit control and collection of overdue amount.
Performing external audit of revenues and receivables on yearly basis to ensure integrity in processes.
Presenting Monthly Financial Reports to the management on monthly basis.
Worked in new product designing and coordination with technical teams for development.
Assist in implementation of payment integrations and new billing system.
Training of newly hired employees for their grooming and career development.