Orchestrated IT operations, ensuring stability across 1800 nodes at more than 100 locations.


Strategically secured and managed IT infrastructure with advanced solutions.


Led service desk implementation, optimizing support, and driving business cases.


Mentored and managed cross-level network engineers, enhancing team performance.


Introduced training programs, improved asset management, and initiated quality enhancements.


Created and maintained detailed technical documentation for network hardware and software, allowing for quick resolution of technical issues


Developed and communicated technical standards and best practices to ensure consistent results


Developed and maintained a secure IT infrastructure to protect data and ensure business continuity


Coordinated with stakeholders and subject matter experts to ensure that technical requirements are met


Negotiated and managed vendor contracts to ensure that best-in-class technical solutions are adopted


Monitored team performance and provided timely feedback and guidance to ensure that team members are meeting expectations


Developed and implemented a quality assurance program that ensured high-quality deliverables


Deployed a cloud-based system that improved data security and enabled remote access


Lead the design and implementation of an effective backup and recovery system, improving system reliability


Developed an automated system for software patching and updates, resulting in improved system reliability and security


Developed a cloud-based storage and backup solution that improved storage capacity and reduced costs by 50%


Developed an automated system for user authentication and access control, ensuring data privacy and integrity

Oversaw end-to-end project execution, ensuring timely and quality delivery.


Defined scope, allocated resources, and collaborated with stakeholders.


Managed project teams and addressed requirements, fostering effective solutions.


Developed project plans that identified key dependencies, risks, and mitigation strategies


Collaborated with cross-functional teams to ensure project requirements were met on time and within budget


Implemented best practices in project management to ensure successful project delivery


Monitored and tracked project performance metrics, identifying areas for improvement and recommending corrective actions when necessary


Established and maintained effective working relationships with internal and external stakeholders

Managed network infrastructure, implementing solutions and optimizing performance.


Resolved complex technical issues, spearheaded upgrades, and ensured high availability.


Collaborated with teams to align IT strategies with business goals.


Configured firewalls, routers, and switches to ensure secure connections and communication between systems


Developed a patch management process that reduced the time to deploy security updates by 100%


Automated system maintenance tasks, resulting in a reduction of manual work by 50%

Vigilantly monitored and troubleshooted network issues for seamless operations.


Proactively identified and resolved challenges, minimizing downtime.


Ensured robust network security through vigilant monitoring.


Configured and managed routers, switches, and firewalls, ensuring secure and reliable network performance

Managed networking, installation, and maintenance services.


Configured new hardware and software, maintained network infrastructure.


Troubleshot connectivity issues and provided technical support.


Installed and operated Windows desktop and server operating systems.

Trained teachers on educational software,


Conducted IT lessons, and maintained computer lab.


Troubleshoot connectivity, hardware, and software issues, ensuring a seamless learning environment.