Troubleshot potential problems and eliminated before issues escalated or cascaded.
Installing, supporting, configuring, evaluating, maintaining, monitoring, and analyzing systems and software in a client network environment locally and across the USA.
Managing users on O365 Tenants and on Azure AD.
Utilizing remote monitoring and management software to resolve client requests.
Utilize ticketing system (ZaifWorks Portal) to effectively manage and respond to failures, requests, and escalations.
Actively monitor systems to identify, troubleshoot and resolve errors and failures related to the desktop environment and assist the Windows team with server related issues as directed.
Dealing with vendors for new IT equipment purchase, System and Software issues OS and Data Migration from HDD to SSD.
Responsible for software deployments with software developers.
Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
Managing Office 365 cloud exchange and other licensed products.
Managing IOS devices on JAMF PRO. Enrollment, updating, installation.

Provide technical support to all users including overseas.
Technical issues consist of outlook, Scanner, printer, hardware, software, number of in-house applications, websites and many more.
Responsible for monitoring Network links, servers, WAPs, switches, backup links and all other devices.
Responsible for escalation and coordinating with teams to resolve the user issue and update users.
Familiar with ITSM, IP monitoring tools, SCSM, outlook, RDP, VPN and more.
Maintaining IT Assets Inventory
Participated in internal audits regarding quality management system.