Administer and ensure compliance to all sale objectives
Ensure all systems operate smoothly and align with our quality standards
Maximize the efficiency of all business procedures
Manage selling of various products in professional manner
Assigning monthly targets and monitoring regional and exchange level performance
Maintaining and providing all the data related to business operations KPIs
Ufone JS Support
Close coordination with BO team for smooth Operations.
Customer Complaint follow up in designated area
FSA’s / DA / BA PJP
Monitor all customer queries and ensure timely response to all issues
Coordinate with customers and provide various company plans and services and detail quote for all required information
Maintain and update knowledge on all company products and services
Maintain knowledge on all competitor products and services and analyze all advantages and disadvantages for various products
Ensure optimal utilization of all sales tools and resources            

Cooperation with Sales Promotion teams to deliver the best
Cooperation on a matter of mutual concern with Distributor and Nestle
Analyzing marketplace and feedback
Market and competitive information
Planning, executing, and managing
Responding to customer enquiries & Complains
Work with marketing team to deliver improvements in brands
Promotional Activity & Communication with target customers
Evaluation of Sales Promotions Problems
Helping Hand for KPO in NPDMS
WHO Compliance
Engagement KPI score across different territories
Monitoring compliance
Availability of MH, GTH & POP on every channel possible
Nestle Assets documentation, administrative support, Complaint & record Handling
OB & Van Route Plan

Responding incoming calls and respond to customer’s emails
Pre-HR Services
Data Collection for Candidates
Management and resolve customer complaints
Identify and escalate issues to supervisors
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Process orders, forms, and application
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up on customer calls where necessary
Complete call logs and reports

Providing administrative and clerical support (mailing, scanning, and faxing, copying, filing).
Maintaining electronic and/or hard copy filing system.
Opening, sorting and distributing mail to various professionals in the office.
Assisting in resolving problems.
Running errands to post office, office supply store, etc.
Answering phone calls and taking messages.
Preparing and editing documents like letters, reports, memos, and emails.
Scheduling and coordinating meetings, appointments, and travel arrangements for other professionals.
Taking dictation and maintaining store of office supplies.
Recording minutes of meetings.
Handling requests from other professionals.
Strictly adhering to office policies and procedures, especially regarding confidentiality.
Acting as a point of contact for clients.
Coordinating between professionals and departments.
Attending disciplinary, grievance and capability meetings.
Writing up job descriptions, performance reviews and personnel policies.
Implementing HR policies and procedures and compliance matters.
Supervising less experienced members of the team.
Writing up monthly reports for the senior managers of any issues of concern.
Producing contracts and starter packs for new employees.
Overseeing the employee benefits scheme.
Administering the Daily operations of the Organization.