خلاصہ

JAHANZAIB MUGHAL
House B-2127, Sardar Ali Shah Street
Bhutta Road Sukkur.
Contacts 0343-2031266
E-mail jahanzaibmghl345gmail.com


OBJECTIVE

Passion to work for a renowned diversified organization, whose foundation is integrity, strength is people, style is teamwork above all goal is excellence. And also where I can utilize my communication, interpersonal, organizational and customer service skills, in order to increase productivity within an organization.

PERSONAL PROFILE


Father's Name Mohammad Aijaz Mughal
Date of Birth February 22, 1989
C.N.I.C Number 45504-8045025-7
Domicile Sukkur (Urban)
Marital Status Single
Nationality Pakistani


SUMMARY OF QUALIFICATION

Course MBA in Finance.
Institution SISTECH Affiliated with University of SINDH.
Remarks 2.84 CGPA

Course BBA (Bachelor in Business Administration.
Institution SISTECH Affiliated with University of SINDH.
Remarks 2.70 CGPA

Course Intermediate in Pre-Engineering.
Institution Government (Boys) Islamia College Sukkur.
Remarks First Division

Course Matriculation in Science.
Institution Public School School Sukkur.
Remarks First Division

EXTRA QUALIFICATION

Course D.I.T (Diploma in Information Technology).
Institution Technocrat Sukkur.
Remarks First Division

COMPUTER SKILLS

Installation of Windows 98, XP to windows 7.
Command on MS Office Packages.
Efficiently use of Application Software's.





OTHER SKILLS

Strong and Good Interpersonal Communication.
Effective Customer Dealing Decision Making Capabilities.
Understand Create working system.
Cooperative and self motivated.

EXPERIENCE


Currently working in Allied Bank Limited as Officer Service Quality Assurance since Jan2018 to present.
Worked in Bankislami Pakistan Limited as Service Quality Officer (May2014-Aug2015).
1 year and 6months experience of Customer Service Officer in Telenor, Franchise Sukkur.
Internship in NBP Main branch Sukkur (six weeks)

DUTIES RESPONSIBILITIES


Branch Monitoring, Quality Check And Operations
Perform regular branch Health Checks and Monitor end to end transaction process, Identify areas for improvement.
Conduct monthly meetings with Regional Head Banking Services (RH-BS) for uplifting branch service culture.
Assist Line Manager in developing and implementing Service Standards.
Develop Service Quality awareness through different training programs.
Handle all complaints and service issues encountered at the branches.
Report any service issue encountered to the Quality Assurance Manager as well as the respective Banking Service Manager.
Work on the projects assigned by Quality Assurance Unit time to time.

FIELDS OF EXPERTISE

Sound knowledge base regarding THE FUNDAMENTAL OF BUSINESS.
Strong grip on data communication and computer related issues.
Expertise regarding marketing about market intelligence, Research and pre- launch techniques.
Interpersonal, informational and decisional role played effectively regarding organizational behavior and subordinates.
Well known regarding the terms of Management.
Sound knowledge about micro and macro environmental factors.
Sounds Knowledge about how to analyses the financial issues, have knowledge about the corporate finance.

LANGUAGES

Well known written, reading and speaking English, Urdu, and Sindhi, Punjabi.

HOBBIES AND INTEREST


Using Internet and chat with friends.
Spent time with parents.
Playing games.

REFERENCE

Will be furnished on demand.